Karrington Baker
Gaylord,MI
Summary
Dynamic individual with a huge smile and bubbly personality
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
Horizon Bank
07.2022 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Customer Service Representative
Horizon Bank
Gaylord, MI
03.2019 - 06.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards
Financial Customer Service Representative
South Carolina Federal Credit Union
Charleston
11.2017 - 09.2018
- Performed daily transactions such as withdrawals, deposits, check cashing, loan payments, cashier's checks, cash advances, starter checks, processing bonds, etc
- Maintained and balanced a cash drawer
- Met monthly referrals and goals
- Assisted in audit procedures
- Contributed and participated in daily huddles with sales and service
- Built great relationships with our members. Listening to members need and assisting them to where they need to go
- Responded to customer requests for products, services, and company information.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
Front desk supervisor
Baymont Inn & suites (Formerly laquinta inn & suites)
greenville, SC
06.2012 - 08.2017
- Greeted and welcomed guest with a HUGE smile
- Assumed Manager Duties and responsibilities
- Resolved service related issues in a timely manner
- Assisted in developing hotel objectives, work schedules, budgets and policies
- Reviewed night audit paperwork for completion and accuracy In charge of accounts payable/receivables and auditing
- Trained and mentored Front Office staff
- Assisted in payroll
- Monthly Inventory Handled all cash including daily deposits, safe and petty cash Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- ACHIEVEMENTS – La Quinta’s Employee of the Year in 2014
front desk representative
Laquinta inn & suites
greenville, sc
10.2009 - 06.2012
- Provide excellent customer service
- Verified that personal and payment information on guest accounts were accurate and complete
- Politely assisted customers in person and via telephone
- Oversaw guest registration and other clerical duties with the focus of courtesy and quality
- Provided an elevated customer experience to generate a loyal cliental
- Building customer relationships with new and returning customers
- ACHIEVEMENTS – La Quinta, Region 13 Employee of the Year.
Education
High school diploma -
Gaylord High School
01.2007
Skills
- Diligent
- Efficient
- Hard working
- Courteous
- Team builder
- Service oriented
- Hospitality background
Timeline
Assistant Branch Manager
Horizon Bank
07.2022 - Current
Customer Service Representative
Horizon Bank
03.2019 - 06.2022
Financial Customer Service Representative
South Carolina Federal Credit Union
11.2017 - 09.2018
Front desk supervisor
Baymont Inn & suites (Formerly laquinta inn & suites)
06.2012 - 08.2017
front desk representative
Laquinta inn & suites
10.2009 - 06.2012
High school diploma -
Gaylord High School