Karrisma Reyna
Seguin,TX
Summary
Proven Billing Specialist with a track record of resolving billing discrepancies and enhancing system accuracy at Superior Home Health. Excelled in customer service and insurance verification, significantly improving client satisfaction. Demonstrated expertise in billing systems and a knack for fostering teamwork, showcasing both hard and soft skills. Achieved top sales numbers in flooring at Home Depot, underscoring versatility and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Superior Home Health
San Antonio, TX
08.2019 - 10.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing/claim information.
- Assisted colleagues in resolving complex billing/claim issues, promoting teamwork and knowledge sharing within the department.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Homecare Homebase trained.
- Processed and monitored daily and monthly claims to ensure timely follow-up and resolution.
- Verified insurance coverage and determined the total number of allowable visits.
- Created improved filing system to maintain secure client data.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
Billing Clerk
Greater Austin Pain Center
Kyle, TX
02.2022 - 05.2022
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Kareo System Trained
Flooring Sales Specialist
Home Depot
New Braunfels, TX
08.2017 - 07.2019
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Assisted customers with selecting appropriate floor types and styles.
- Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
Education
Seguin High School
Seguin, TX06.2018
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- HIPAA compliance
- Data entry proficiency
- Patient account management
- Multitasking and organization
Timeline
Billing Clerk
Greater Austin Pain Center
02.2022 - 05.2022
Billing Specialist
Superior Home Health
08.2019 - 10.2023
Flooring Sales Specialist
Home Depot
08.2017 - 07.2019
Seguin High School