Karsen Cheek
Pendleton,SC
Summary
Dynamic and dedicated professional with a proven track record at Mac’s Drive In, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through attentive service and effective complaint resolution. Skilled in cash handling and team collaboration, consistently delivering high-quality dining experiences in fast-paced environments.
Overview
2023
2023
years of professional experience
Work History
Waitress
Mac’s Drive In
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Patient Care Technician
AnMed Health Medical Center
Anderson
08.2021 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Supported patients' daily living activities, improving their hospital stay experience.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Collected and documented patient information to aid in accurate medical record keeping.
- Implemented infection control protocols, contributing to safer hospital environment.
- Fostered clean and hygienic environment, reducing risk of infections.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted nursing staff with medical procedures to support patient care plans.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
Education
Licensed Practical Nurse - Nursing
Tri-County Technical College
Pendleton, SC12.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Menu recommendations
- Payment processing
- Service prioritization
- Food running
- Memory retention
- Complex Problem-solving
- Table setting
- Order accuracy
- Accurate money handling
- Complaint resolution
- Active listening
- Menu memorization
- Time management
- Performance improvement
- Supply restocking
- High volume dining
- Table bussing
- Tableside service
- Dining area maintenance
- Relationship management
- Upselling techniques
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage preparation
- Ordering procedures
- Sales techniques
- Seating arrangements
- Order management
- Upselling
- Point of sale operation
- Compliance standards
- Table setting knowledge
- Guest relations management
Timeline
Patient Care Technician
AnMed Health Medical Center
08.2021 - 09.2022
Waitress
Mac’s Drive In
Licensed Practical Nurse - Nursing
Tri-County Technical College