Karshena Williams
Athens,AL
Summary
Dynamic Lead Phlebotomist with extensive experience at Crestwood Medical Center, excelling in venipuncture and patient care. Proven track record of enhancing workflow efficiency and reducing patient wait times. Skilled in lab safety protocols and fostering trust with patients, ensuring high-quality blood collection and compliance with safety standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Phlebotomist
Crestwood Medical Center
11.2022 - Current
- Supervised daily phlebotomy operations, ensuring compliance with safety and quality standards.
- Trained and mentored junior staff in blood collection techniques and patient interaction skills.
- Implemented process improvements that enhanced workflow efficiency in specimen collection area.
- Collaborated with healthcare teams to ensure accurate patient information and timely sample processing.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Developed strong relationships with patients by fostering trust during the blood collection process.
- Processed, packaged and send specimens to lab
- Organized daily work based on collection priority.
- Reduced wait times for patients through effective scheduling and resource management.
Certified Phlebotomy Technician
Thrive Alabama
04.2021 - 11.2022
- Performed venipunctures and capillary draws with precision and adherence to safety protocols.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and data integrity.
- Monitored inventory levels of supplies, ensuring availability for daily operations without interruption.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Showed compassion and developed a trusting relationship with patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
Phlebotomist Float
LabCorp
04.2018 - 04.2021
- Processed lab requisitions accurately, maintaining attention to detail in specimen identification and labeling.
- Participated in training sessions to stay updated on industry advancements and regulatory changes in phlebotomy practices.
- Perform blood collections by venipuncture and capillary techniques for all age groups.
- Collect specimens for drug screens, paternity tests, alcohol tests etc.
- Perform data entry of patient information in an accurate and timely manner.
- Process billing information and collect payments when required.
Collections Technician III
The American Red Cross
06.2015 - 02.2018
- Operated and maintained medical equipment to ensure safety and compliance with protocols.
- Operate a MCS+ machine that allows donors to safely donate a double unit of red blood cells.
- Conducted routine inspections of supplies, identifying needs and preventing shortages in emergency response situations.
- Trained new technicians on equipment usage and safety procedures, enhancing team competency and operational efficiency.
- Implemented quality control measures for blood donation processes, ensuring adherence to regulatory standards and safety practices.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Maintain positive public relations at all times to promote a professional image
Customer Support Specialist
Best Buy Inc
11.2011 - 06.2015
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured every customer got a unique and personalized shopping experience.
- Greeted customers, highlighted sales and special discounts, provided knowledge about products, services, and merchandise.
Education
General Studies
Calhoun Community College
Tanner, AL12-2024
Skills
- Order of draw
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- Patient Care
- Vital Signs
- Computer literacy
- Laboratory Experience
Certification
- PT - Phlebotomy Technician
- CPR Training - [6-24-2024-6-30-2027]
Timeline
Lead Phlebotomist
Crestwood Medical Center
11.2022 - Current
Certified Phlebotomy Technician
Thrive Alabama
04.2021 - 11.2022
Phlebotomist Float
LabCorp
04.2018 - 04.2021
Collections Technician III
The American Red Cross
06.2015 - 02.2018
Customer Support Specialist
Best Buy Inc
11.2011 - 06.2015
General Studies
Calhoun Community College
Similar Profiles
Lynda BonnerLynda Bonner
PCA at Crestwood Medical CenterPCA at Crestwood Medical Center
Sara BridgesSara Bridges
Registered Nurse, Intensive Care Unit at Crestwood Medical CenterRegistered Nurse, Intensive Care Unit at Crestwood Medical Center
Keneeya JonesKeneeya Jones
Patient Care Technician at Crestwood Medical Center, Cardiac Progressive CarePatient Care Technician at Crestwood Medical Center, Cardiac Progressive Care
Derek StandridgeDerek Standridge
Senior Nuclear Security Officer at Tennessee Valley AuthoritySenior Nuclear Security Officer at Tennessee Valley Authority
Scott GeeScott Gee
Business Systems Analyst - Technologist at Pingwind Inc.Business Systems Analyst - Technologist at Pingwind Inc.