Karson Lane

Assistant Manager

Take 5 Car Wash

Port Arthur, TX

06.2022 - 01.2024

Reviewed completed work to verify consistency, quality, and conformance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established processes for monitoring customer satisfaction levels.
Collaborated with management on developing strategic plans for achieving business goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Maintained up-to-date knowledge of company products and services.
Resolved conflicts between team members in an effective manner.
Supervised daily operations including scheduling shifts, assigning duties.
Organized training sessions for new hires to familiarize them with the workplace environment.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Evaluated individual and team business performance and identified opportunities for improvement.
Communicated regularly with customers to gain insights into their needs.
Assisted with customer requests and answered questions to improve satisfaction.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Identified needs of customers promptly and efficiently.
Completed routine maintenance and repair.
Recognized by management for providing exceptional customer service.