Karte Mponda
Hyattsville,MD
Summary
Dynamic and results-oriented professional with extensive experience in training and customer service, notably at Fogo de Chao. Excelled in enhancing customer satisfaction and streamlining processes. Skilled in program planning and fluent in Portuguese, demonstrating a unique blend of interpersonal and analytical abilities. Proven track record of fostering positive relationships and implementing effective program improvements.
Overview
4
4
years of professional experience
Work History
Host Trainer
Fogo de Chao
Washington, DC
10.2024 - Current
- Resolved conflicts between hosts by providing guidance and support as needed.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
Trainer
Astro Beer Hall
Alexandria, VA
07.2023 - 11.2024
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Trained newly hired top talent to fill key positions and maximize productivity.
Customer Service Representative
QuiQui DC
Washington, DC
07.2021 - 03.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Bachelor of Arts - Health Services
Trinity Washington University
Washington, DC05-2024
High School Diploma -
Capital City PCA
Washington, DC06.2019
Skills
- Spanish, Professional
- Portuguese, Native
- PAC Certified
- Data Use for Program Managers, Certified
- Certified in Naloxone Education
- Program Planning
- Program Resolution
References
- Michelle Salvador, (240) 413-3988
- Rodrigo Rosa, (202)790-0952
Timeline
Host Trainer
Fogo de Chao
10.2024 - Current
Trainer
Astro Beer Hall
07.2023 - 11.2024
Customer Service Representative
QuiQui DC
07.2021 - 03.2023
Bachelor of Arts - Health Services
Trinity Washington University
High School Diploma -
Capital City PCA
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