Kartricia Joubert
Crowley
Summary
Highly accomplished and results-driven professional with over 15 years of expertise in operational management, staff leadership, and complex inventory control, perfectly suited for a high-volume retail environment. Proven ability to direct teams, manage complex logistics, control high-value stock, and streamline processes to drive efficiency and maximize sales. Expertise in strategic planning, P&L awareness, and staff development, leveraging advanced administrative and time management skills to ensure peak store performance. Committed to fostering a positive, collaborative team culture, enhancing the customer experience, and continuous improvement in retail operational effectiveness.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Independent Contractor
Star Delivery
Grand Prairie
05.2018 - 10.2019
- Managed critical logistics and delivery operations for urgent, high-value goods (medical supplies), ensuring timely service and strict adherence to protocol in a fast-paced environment.
Implemented strategic initiatives to reduce transit times and streamline delivery processes, significantly improving responsiveness and service quality for key clients (hospitals).
Cultivated and maintained strong professional relationships with client personnel, ensuring seamless coordination and problem-solving to sustain service excellence.
Tracked mileage and fuel usage data to boost resource management and operational efficiency, minimizing overhead costs.
Director
KJ’s Child Care | Sep 2008 – Apr 2018
Crowley
09.2008 - 04.2018
- Managed full P&L oversight and comprehensive staff operations for a service-based facility, including payroll, optimized scheduling, performance evaluations, and team training for staff retention.
Directed all operational aspects of the facility, ensuring compliance with all regulatory standards and maintaining high service quality ratings.
Spearheaded process innovation and optimized resource allocation through data-driven analysis, resulting in substantial improvements in service delivery efficiency.
Cultivated strong partnerships with customers (parents) and staff, serving as the primary communication facilitator and conflict resolution expert to enhance overall satisfaction and engagement.
Inventory Analyst
Cinram Wireless/ Motorola Distribution
Alliance
06.2002 - 09.2008
- Oversaw end-to-end inventory control and client service for telecom distribution, managing complex inventory systems and ensuring precise order preparation and accurate, timely deliveries.
Facilitated seamless communication with major clients to coordinate shipments and proactively address logistics challenges, significantly boosting client satisfaction and retention.
Developed and implemented data tracking tools to enhance inventory management accuracy, resulting in streamlined stock flow processes and reduced delivery fulfillment times.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ 01.2009 - 08.2010
Skills
- Leadership & Management: Team Development, Staff Scheduling, Performance Evaluation, Conflict Resolution
Retail Operations: Inventory Management (High-Volume), Logistics Coordination, Stock Flow Optimization, Compliance
Customer Service: Client Relationship Management, Service Quality Elevation, Communication Facilitation
Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Data Tracking & Analysis
Timeline
Independent Contractor
Star Delivery
05.2018 - 10.2019
Associate of Arts - Business Administration
University of Phoenix
01.2009 - 08.2010
Director
KJ’s Child Care | Sep 2008 – Apr 2018
09.2008 - 04.2018
Inventory Analyst
Cinram Wireless/ Motorola Distribution
06.2002 - 09.2008