Kartumu Massaquoi
Yonkers,USA
Summary
Experienced mental/behavioral health supervisor providing supervision and support to individuals with severe mental health and substance abuse challenges. Expertise in working with ex-offenders released from correctional facilities and psychiatric centers across the metro area. Ability to coordinate case conferences with providers, parole officers, and the New York Office of Mental Forensic teams. Involved in planning and implementing clients' treatment plans. Proficient in managing client caseloads, facilitating groups, maintaining charts, crisis intervention, utilization reviews, discharge planning, reapplying for client entitlement benefits, Medicaid, MAS Transportation, SQL, and reviewing legal documentation.
Overview
9
9
years of professional experience
Work History
Clinical Supervisor
Comunilife Inc
New York, NY
08.2024 - Current
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Provide oversight and supervision in the delivery of mental health and alcohol/substance abuse services and referrals, including assistance in accessing primary medical care, assistance with adherence to medication regimens, activities for daily living, nutritional services, recreation programs, assistance in employment assessments, training, private sector placement, prevention with positives, and delivery of any other services necessary for clients to increase their capacity for independent living.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Oversee quality assurance of case management services to ensure compliance with Comunilife, and government policies and regulations
- Coordinate and supervise efforts to place new OMH clients in vacated units within a maximum of 30 days from referral
- Performs audits of client charts to ensure comprehensive services planning and accurate charting of client progress;
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions.
- Ensure that all case managers seek, secure, and maximize all potential offsets with their clients, specifically by collecting the portion of income that is set aside by State and/or Federal authorities for rental payments from those clients receiving Supplemental Security Income, Social Security Disability, veterans benefits, or pensions that would be an offset against the amount that Comunilife would receive from HRA pursuant to the program budget.
- interviews for new clients and complete intake interview forms for each new client.
- Complete, sign and monitor psycho-social assessments to assure completeness of documentation.
- Conduct weekly supervisory conferences with each staff member of the case management teams to review case records and client’s status and progress.
- Conducted thorough assessments of clients'' needs to develop tailored treatment plans aimed at addressing specific challenges.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
Program Supervisor
St Joseph Medical Center
Yonkers, NY
10.2023 - 08.2024
- Recognizes routine problems and recommends suggestions, ideas, and solutions.
- Attends and leads programmatic meetings and trainings and participates on committees.
- Manages Staff: Evaluates employee performance. Addresses and resolves procedure and performance-related challenges. Oversees attendance and schedules. Provides weekly supervision.
- Develop procedures and communicate responsibilities and expected performance to staff. Trains staff according to specific job responsibilities and expectations. Ensures appropriate cross-training and cross-coverage for service delivery activities.
- Remains aware of all clinical documentation policies that ensure comprehensive client care to meet the program and regulatory agencies’ guidelines.
- Ensure all records are maintained and consistent with OMH and HIPAA regulations.
- Manages the communication with and between team members to support treatment decision-making and/or facilitate changes in treatment recommendations or to support referral of clients to higher levels of care and/or other mental health services; as appropriate.
- Utilize Psychoeducation and Evidence-Based approaches (i.e. Problem-Solving Treatment; Behavior Activation Treatment; and Motivational Interviewing) in providing support and guidance.
- Orient team to communicate and routinely coordinate with other clinic providers to inform and support collaborative care and harm reduction interventions.
- Conduct case conferences to advance the ongoing coordination of clients’ care.
- Promotes and coordinates diagnostic consultations between the PCP and the consulting Psychiatrist on difficult to manage case or case where patients are not improving
Case Manager
St Joseph Medical Center
Yonkers, NY
07.2022 - 10.2023
- Help patients prepare and adjust to a drug-free existence and help (emotional and physical) in problematic issues.
- Connected patients needing a higher level of care to inpatients, detoxes, and long-term residential facilities.
- Facilitated daily group and individual therapy sessions under the direct supervision of a licensed alcohol and drug abuse counselor.
- Provided case management and developed discharge summaries that included re-determination and linkage to resources in the community.
- Provide medication management
Care Manager Specialist
St Joseph Medical Center
Bronx, NY
05.2020 - 07.2022
- Provide care coordination to 50-80 caseloads of adults diagnosed with HIV, mental health, substance use, and chronic disease.
- Use decision support tools and supervisory support to identify appropriate interventions and health care and social service needs.
- Work with clients to identify barriers to self-care and self-management, developing the client's skill set that addresses these barriers.
- Follow up with clients after hospitalization or emergency room to reduce the amount of ER/ED visits.
- Identify clients' needs and link clients to healthcare providers, community resources, and social service benefit offices.
Patient Care Coordinator
Mindful Urgent Care
New York, NY
02.2016 - 05.2020
- Contribute to all aspects of patient scheduling, registration, and onboarding by answering incoming inquiries and managing new appointments.
- Maintain an account of all health records by managing relevant data entry in different areas such as billing, operation, and marketing.
- Provided customers care and services to patients by warmly answering any concerns and actively checking in/out of their appointment.
- Utilizes a high degree of accuracy in obtaining and verifying that registration, demographic, and insurance information is correct and up to date.
Intake Associate Intern
Visiting Nurse Services of NY
New York, NY
06.2019 - 08.2019
- Demonstrated the urgency of reducing errors by using an EMR database for accuracy, and up to date.
- Utilized Homecare Home-based database daily to bill patients after services have been provided.
- Coordinated meetings with potential clients to discuss eligibility for services through medical insurance.
- Understood the face-to-face requirement for home health services (patient’s name, encounter date, diagnoses, electronically signed by a physician).
Education
Master’s - public health
Grand Canyon University
Phoenix, AZ10.2023
Bachelor of Science - undefined
Lehman College/CUNY
Bronx, NY05.2019
Associate of Science - Dietetics and Nutrition
Bronx Community College/CUNY
Bronx, NY12.2018
Skills
- OneBase
- Microsoft Excel, Word, Spreadsheet
- CAIRS
- Foothold
- SPSS
- AWARDS
- SQL
- Crisis intervention
Timeline
Clinical Supervisor
Comunilife Inc
08.2024 - Current
Program Supervisor
St Joseph Medical Center
10.2023 - 08.2024
Case Manager
St Joseph Medical Center
07.2022 - 10.2023
Care Manager Specialist
St Joseph Medical Center
05.2020 - 07.2022
Intake Associate Intern
Visiting Nurse Services of NY
06.2019 - 08.2019
Patient Care Coordinator
Mindful Urgent Care
02.2016 - 05.2020
Master’s - public health
Grand Canyon University
Bachelor of Science - undefined
Lehman College/CUNY
Associate of Science - Dietetics and Nutrition
Bronx Community College/CUNY