Karu Wasylkowski
Richmond,United States
Summary
Committed Telecom Solutions Engineer with over 12 years of extensive experience in technical sales, pre-sales support through technical designs and presentations. Detail-oriented on technical sales within Networking, Collaboration, VOIP, Wireless, Security, Network Assurance and Automation.
Advanced knowledge and experience in Ring Central, Cloud Services and Cisco portfolio. General knowledge of brands like Ring Central, Zoom, Microsoft, Extreme Networks, Fortinet, Avaya, and others.
Believer on team professional growth. Focused on development and improvement. Excellent teamwork and Hi-Level making decision autonomy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Telecom Specialist
Specialty 1 Partners
Houston, Texas
01.2024 - Current
- Led the strategic planning, design, setup, and execution of a migration project to transition from an old phone system to a cloud-based telephony platform, enhancing communication efficiency and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service on Ring Central Solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Executed network remediation and internet service enhancement projects to ensure optimal performance of VOIP solutions.
- Prepared and delivered engaging PowerPoint presentations to demonstrate cloud-based solutions, effectively communicating the advantages to stakeholders.
- Developed comprehensive technical documentation and Statements of Work (SOW) for network and cloud-based VOIP solutions, ensuring clarity and alignment on project scopes and deliverables.
- Solved complex problems and performed troubleshooting on VOIP platforms, significantly improving system reliability and user satisfaction.
- Conducted business analysis and prepared detailed documentation for management presentations, including key performance indicators, to support strategic decision-making.
- Collaborated with the Networking Department on the design and implementation of network infrastructure projects, contributing to the overall enhancement of the organization's technological capabilities.
Senior Pre-Sales Engineer
Openlink
Bogota, Colombia
08.2015 - 07.2019
- Provided technical product demonstrations to prospective customers.
- Developed proposals to deliver value, meet product requirements and provide path for future development, using manufacturer design tools
- Configured and delivered customer demos and onsite user workshops.
- Analyzed project specifications and available resources to develop effective and efficient product solutions.
Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions. - Researched and identified potential customers.
Collaborated with sales team to understand customer requirements, boost product sales and provide sales support. - Provided training and product support for other members of sales team.
Networking Engineer
WTD Systems
Caracas, DC
01.2011 - 10.2011
- Provided connectivity support for corporate and business partner systems.
- Implemented, tested, validated and maintained networking services according to solution designs.
- Monitored system performance to promote network speed, availability and reliability.
- Performed preventive maintenance of networking hardware and related software.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
Level II Engineering Consultant VoIP
Multiten
Caracas, DC
10.2007 - 10.2010
- Documented hardware and software installation procedures.
- Supported end-users with network and device troubleshooting and diagnosis.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Performed regular tests on systems to keep components functional.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Worked overtime to respond to emergencies and fix unsafe conditions.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Coordinated hardware and software installations. Cisco Call Manager, Asterisk, Configuring E1, T1, calling plans, call centers, queues, IVR, IP Trunks, and High availability.
Education
Post Graduate - Cloud Computing
The University of Texas At Austin
Austin, TX09-2023
Bachelor of Science - Telecommunications
Universidad Catolica Andres Bello
Venezuela01.2008
Skills
- Presales and designing Skills
- Network Design Cisco Technologies, Microsoft Technologies, Avaya,
Zoom, Extreme Networks, Fortinet - Operating Systems
- Application Engineering
- Microsoft Visio
- Enterprise Networking / Collaboration / Cloud / Security / Wireless
- Automation: JSON, Phyton, REST API
- Microsoft Office
- Problem Resolution
- Network Protocols
- Cisco Webex
- Zoom
- Ring Central
- VOIP Technology
- Troubleshooting Linux OS
- Sales Process Engineering
- Good Work Ethic
- Training & Development
- Organizational Skills
- Friendly, Positive Attitude
- Best Practices and Standards
- Solution Selling
- Relationship Building
- Critical Thinking
- Technology Planning
Certification
- Cisco Certified Network Professional (CCNP-ENTERPRISE)
- Cisco Certified Design Professional (CCDP) / Cisco Certified Specialist Enterprise Design (CCSED)
- Cisco Certified Specialist: CCS- EAII / CCS-Ecore / CCSED
- Cisco Certified Network Associate (CCNA)
- Cisco ID: CSCO1135787
- ITILv3 Foundation. EXIN ID: EXIN031676
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Telecom Specialist
Specialty 1 Partners
01.2024 - Current
Senior Pre-Sales Engineer
Openlink
08.2015 - 07.2019
Networking Engineer
WTD Systems
01.2011 - 10.2011
Level II Engineering Consultant VoIP
Multiten
10.2007 - 10.2010
Post Graduate - Cloud Computing
The University of Texas At Austin
Bachelor of Science - Telecommunications
Universidad Catolica Andres Bello
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