Patrick Nelson
Ormond Beach,FL
Summary
I'm a very mechanical inclined person,I can pretty much fix anything.i built my own home in Oswego NY. I did 100% of the electrical and plumbing. There's not much I can't figure out or fix.
Overview
41
41
years of professional experience
Work History
Telecom Specialist
Frontier Communications
09.1997 - 05.2022
- Improved network performance by implementing advanced troubleshooting techniques and resolving connectivity issues.
- Streamlined communication processes for enhanced customer satisfaction through the timely resolution of service complaints.
- Optimized network infrastructure by designing and deploying telecommunications upgrades and expansions.
- Enhanced team productivity with comprehensive training programs and technical support resources.
- Developed cost-effective solutions to reduce expenses, improving overall project profitability.
- Managed multiple telecom projects simultaneously, ensuring on-time delivery and successful completion.
- Collaborated with cross-functional teams to execute complex system integration projects, achieving seamless transitions for endusers.
- Implemented preventive maintenance practices, reducing downtime and increasing network reliability.
- Conducted thorough site surveys for accurate project scoping and resource allocation planning.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and technical issues related to telecommunications services.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and market dynamics to inform strategic decision-making processes effectively.
- Evaluated existing infrastructure capacity regularly while anticipating future needs based on organizational growth projections.
- Coordinated disaster recovery efforts following unexpected outages or disruptions, minimizing business impact and restoring service as quickly as possible.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
Laborer
Local 214
04.1981 - 03.1997
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Education
High School Diploma -
Oswego High School
Oswego, NY06.1974
Timeline
Telecom Specialist
Frontier Communications
09.1997 - 05.2022
Laborer
Local 214
04.1981 - 03.1997
High School Diploma -
Oswego High School
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