Karyn Boulet
Leominster,MA
Summary
Adept at completing efficient and accurate damage estimates for cars, vans and light trucks. Knowledgeable about coordinating documentation, scheduling appointments and setting up rental cars for customer use.
Overview
20
20
years of professional experience
Work History
Auto Damage Appraiser
Kearns Collision Repair
NORTHBRIDGE, MA
12.2020 - Current
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Helped customers obtain alternate transportation via rental car services.
- Accurately estimated parts and labor for over repairs.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
Customer Service Representative
AIS
Leominster, MA
12.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Oversee Data Entry Team
Automotive Sales Consultant
LKQ Corporation - Keystone Automotive
Leominster, United States
03.2003 - 12.2017
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Directed team of 10 sales personnel in high-volume settings.
- Answered telephone and email inquiries from potential customers.
- Tracked down hard-to-find merchandise at diverse locations.
Education
No Degree - Auto Damage Appraiser Course
Assabet Valley Regional Technical School
Marlborough, MAHigh School Diploma -
Ayer Shirley Regional High School
Ayer, MA06.1988
Skills
- Rental car assistance
- Loss calculations
- CCC Pathways Appraisal Solutions
- Claims inspections
- Appointment Scheduling
- Repair quotes
- Estimation skills
- Auto damage appraisal
- Customer service expertise
Timeline
Auto Damage Appraiser
Kearns Collision Repair
12.2020 - Current
Customer Service Representative
AIS
12.2017 - Current
Automotive Sales Consultant
LKQ Corporation - Keystone Automotive
03.2003 - 12.2017
No Degree - Auto Damage Appraiser Course
Assabet Valley Regional Technical School
High School Diploma -
Ayer Shirley Regional High School
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