Registered Nurse with experience across the lifespan. Diverse customer service background, possessing strong computer, organizational and interpersonal skills. Compassionate Nurse Case Manager known for high productivity and efficient task completion. Skilled in patient advocacy, care coordination, and resource management to ensure optimal patient outcomes. Excel at communication, empathy, and problem-solving to navigate complex healthcare systems and advocate for patient needs effectively.
2015-Present - Labor, Delivery, Recovery and Post Partum - Assisted families through the interpartum and newborn experience.
2013-2013 - Cardiac Step-down and Telemetry - Provided acute inpatient care for patients with chest pain or other cardiac symptoms or diagnosis.
Medical/Surgical unit - Cared for acutely ill adult patients with a wide variety of medical issues and disease processes on 24-bed inpatient unit.
Provided safety, care and assistance with activities of daily living to adult patients with memory issues, on a locked 12-bed unit.
Managed a team of 12-20 Field Service Engineers in 3 states and 3 shifts, including staffing, performance management, budget management and customer satisfaction.
Held several administrative and customer support or help desk positions within the field service division, including ground-up implementation of a very successful nationwide support desk aimed at compiling resources, maximizing efficiency and reducing costs of customer engineers for the Printer Division.
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