Karyn Rowe

Delivered exceptional customer service while managing high-stress situations.

• Supported LegalShield as a provider of prepaid legal services, ensuring consistent service delivery
• Handled high-volume inbound calls and created legal intakes for members, achieving de-escalation and resolution by applying active listening and clear communication skills
• Created documents for members using preexisting templates, ensuring accuracy and timely delivery
• Processed, scanned, and distributed incoming mail, maintaining organized records and efficient workflow
• Performed data entry and filing tasks to support office operations and maintain up-to-date records

• Executed data entry for local credit union, ensuring timely processing of client information

Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.

Managed account issues, maintaining accurate records and documentation for future reference.

Collaborated with cross-functional teams to improve service delivery and streamline processes.

• Provided timely and high-quality customer service by answering questions for members and group policy holders
• Assisted members transitioning employment by sending continuation forms, quoting premium rate estimates, and reviewing policy contracts to ensure accurate information delivery
• Answered complex insurance questions and transferred members to appropriate departments, ensuring efficient issue resolution
• Guided group administrators and brokers on billing, payments, and policy coverage by referencing policy contracts to provide clear instructions and support informed decision-making
• Supported online policy management by assisting with website navigation and managing enrollment or termination processes for group members