Karyna Ortega
San Antonio,TX
Summary
Organized and dependable leader with a history of successfully managing multiple priorities with a positive attitude. Bi-lingual self starter who is eager to take on a variety of responsibility to meet the team goals and contribute to company success.
Overview
15
15
years of professional experience
Work History
Director of Operations
RM International
01.2021 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached over 90 team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive sales.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members
Business Development Manager
RM International
08.2017 - 12.2020
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
El Taco Tote
02.2009 - 08.2017
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Motivated over 40 employees to perform at peak efficiency and quality.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Texas At Austin
Austin, TX12.2008
Skills
- Strategic Planning and Execution
- Process Improvement
- Hiring and Onboarding
- Communicating Sales Strategies
- Teamwork and Collaboration
- P&L Management
- Employee Development
- Staff Management
- Customer Relation Management
- Spanish Speaker
Timeline
Director of Operations
RM International
01.2021 - Current
Business Development Manager
RM International
08.2017 - 12.2020
General Manager
El Taco Tote
02.2009 - 08.2017
Bachelor of Science - Communication Sciences And Disorders
University of Texas At Austin
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