Karyna Ortega
San Antonio,TX
Summary
Organized and dependable leader with a history of successfully managing multiple priorities with a positive attitude. Bi-lingual self starter who is eager to take on a variety of responsibility to meet the team goals and contribute to company success.
Overview
15
15
years of professional experience
Work History
Director of Operations
RM International
San Antonio, TX
01.2021 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Mentored and coached over 90 team members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive sales.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members
Business Development Manager
RM International
San Antonio, TX
08.2017 - 12.2020
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Manager
El Taco Tote
San Antonio, TX
02.2009 - 08.2017
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Motivated over 40 employees to perform at peak efficiency and quality.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Texas At Austin
Austin, TX12.2008
Skills
- Strategic Planning and Execution
- Process Improvement
- Hiring and Onboarding
- Communicating Sales Strategies
- Teamwork and Collaboration
- P&L Management
- Employee Development
- Staff Management
- Customer Relation Management
- Spanish Speaker
Timeline
Director of Operations
RM International
01.2021 - Current
Business Development Manager
RM International
08.2017 - 12.2020
General Manager
El Taco Tote
02.2009 - 08.2017
Bachelor of Science - Communication Sciences And Disorders
University of Texas At Austin