Karyna Santana Maldonado
Orlando
Summary
Proficient Loan Officer Assistant with a proven track record at New American Funding, enhancing the pre-approval process and elevating customer service standards. Expert in loan processing and credit analysis, adept in Microsoft Office and Lending Software Systems. Demonstrated excellence in communication, significantly improving client and realtor relations.
Friendly and personable with knack for effective communication and problem-solving. Possesses foundational understanding of loan processing procedures and proficiency in data entry and customer service. Aiming to streamline operations and enhance client satisfaction through meticulous attention to detail and reliable support.
Developed exceptional client interaction and administrative skills in fast-paced financial setting, now seeking to transition into new field. Skilled in managing complex tasks and maintaining accuracy under pressure. Looking to leverage these competencies to contribute effectively in different professional landscape.
NMLS #1763655
Overview
6
6
years of professional experience
Work History
Loan Officer Assistant
New American Funding
12.2022 - 01.2025
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Maintained up-to-date knowledge and compliance with internal policies and procedures; verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Took applications, prepared disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Liaised between borrowers and realtors, title companies and loan company.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into into designated software.
- Scanned and uploaded loan and related documents into system.
- Examined and verified information in loan application.
- Filed and maintained loan records.
- Answered questions and advised customers regarding loans and transactions.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
Loan Officer Assistant
Gateway Mortgage Group, LLC
04.2019 - 12.2022
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Answered inquiries and provided superior customer service to clients.
- Maintained up-to-date knowledge and compliance with internal policies and procedures; verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Took applications, prepared disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Liaised between borrowers and realtors, title companies and loan company.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into into designated software.
- Scanned and uploaded loan and related documents into system.
- Examined and verified information in loan application.
- Filed and maintained loan records.
- Answered questions and advised customers regarding loans and transactions.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
Education
Certification - Information Technology With An Emphasis in Cyber
Florida Technical College
Orlando, FL01-2025
Skills
- File management
- Loan processing
- Credit
- Credit analysis
- Customer Communication
- Microsoft Office
- Closing Documentation
- Personal Data Collection
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Interests
- Currently enrolled in Florida Technical College studying Information Technology With An Emphasis In Cybersecurity
- Enjoy participating in cycling/hiking for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music(I am a song writer and play 4 instruments
- I have a passion for photography and editing photos
Timeline
Loan Officer Assistant
New American Funding
12.2022 - 01.2025
Loan Officer Assistant
Gateway Mortgage Group, LLC
04.2019 - 12.2022
Certification - Information Technology With An Emphasis in Cyber
Florida Technical College
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