Kasai Childress
Chandler,AZ
Summary
Proud and dedicated young man looking for an opportunity to become successful. Throughout my journey in school, I've gained years of experience in the newsroom as a staff writer for The Poly Post and PCC Courier. I also have experience in Marketing as a content creator for Cal Poly Pomona. My work experience consists of being a Head Manager for AMC theatres. I was in charge of multiple departments with the main ones being Human Recourses and Administration. I also have years of experience providing substantial customer service and building relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Amazon
Tempe, AZ
07.2024 - Current
- Identified cost-saving opportunities through comprehensive data analysis of logistics processes.
- Coordinated shipments across multiple locations in collaboration with internal teams.
- Maintained knowledge of best practices and regulatory changes in logistics operations.
- Managed staffing requests and schedules to fulfill operational requirements.
Manager
AMC Theatres
Arcadia, CA
03.2021 - 04.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created training modules and documentation to train staff.
- Recruited and hired qualified candidates to fill open positions.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Entered time and attendance logs in preparation for payroll.
Customer Service Representative
Home Depot
Monrovia, CA
11.2020 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Multimedia Journalism
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Arts - Communication Studies
Pasadena City College
Pasadena, CA06-2021
Skills
- Staff Development
- Operations Management
- Marketing
- Verbal and written communication
- Complex Problem-Solving
- Story development skill
- Writing and editing
- Remote broadcasting
- Interviewing techniques
- Microsoft Office Suite
Accomplishments
- Dean's List 2022-2023
Certification
- Sports Marketing https://coursera.org/share/5e1b2612791016ff5a4e69d2461b4a08
References
References available upon request.
Timeline
Logistics Coordinator
Amazon
07.2024 - Current
Manager
AMC Theatres
03.2021 - 04.2024
Customer Service Representative
Home Depot
11.2020 - 03.2021
Bachelor of Science - Multimedia Journalism
California State Polytechnic University, Pomona
Associate of Arts - Communication Studies
Pasadena City College