Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
References
Timeline
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Kasai Childress

Chandler,AZ

Summary

Proud and dedicated young man looking for an opportunity to become successful. Throughout my journey in school, I've gained years of experience in the newsroom as a staff writer for The Poly Post and PCC Courier. I also have experience in Marketing as a content creator for Cal Poly Pomona. My work experience consists of being a Head Manager for AMC theatres. I was in charge of multiple departments with the main ones being Human Recourses and Administration. I also have years of experience providing substantial customer service and building relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Logistics Coordinator

Amazon
Tempe, AZ
07.2024 - Current
  • Identified cost-saving opportunities through comprehensive data analysis of logistics processes.
  • Coordinated shipments across multiple locations in collaboration with internal teams.
  • Maintained knowledge of best practices and regulatory changes in logistics operations.
  • Managed staffing requests and schedules to fulfill operational requirements.

Manager

AMC Theatres
Arcadia, CA
03.2021 - 04.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Created training modules and documentation to train staff.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Entered time and attendance logs in preparation for payroll.

Customer Service Representative

Home Depot
Monrovia, CA
11.2020 - 03.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Bachelor of Science - Multimedia Journalism

California State Polytechnic University, Pomona
Pomona, CA
05-2024

Associate of Arts - Communication Studies

Pasadena City College
Pasadena, CA
06-2021

Skills

  • Staff Development
  • Operations Management
  • Marketing
  • Verbal and written communication
  • Complex Problem-Solving
  • Story development skill
  • Writing and editing
  • Remote broadcasting
  • Interviewing techniques
  • Microsoft Office Suite

Accomplishments

  • Dean's List 2022-2023

Certification

  • Sports Marketing https://coursera.org/share/5e1b2612791016ff5a4e69d2461b4a08

References

References available upon request.

Timeline

Logistics Coordinator

Amazon
07.2024 - Current

Manager

AMC Theatres
03.2021 - 04.2024

Customer Service Representative

Home Depot
11.2020 - 03.2021

Bachelor of Science - Multimedia Journalism

California State Polytechnic University, Pomona

Associate of Arts - Communication Studies

Pasadena City College