LIANET LOPEZ
Cape Coral,FL
Summary
Self-motivated pusher with several years of transportation management experience. Committed to accuracy in planning and managing fleet operations to boost business success. A results-oriented professional with advanced skills in communication and task prioritization. Demonstrated talents in route planning and logistics management. Offering these talents and a strong work ethic. I have experience working with pages such has - ECW , DAT , LOGs, TRUCK STOP , TOP TRACKING ,SOS , NTTS TRUCK , CARRIER 411 , FLEET TECH, Multi Services , Comdata , Clearing House , IFTA.
Overview
8
8
years of professional experience
Work History
Logistics Coordinator
Prieto Brothers Corp
Medley, FL
04.2018 - Current
- Monitored driver performance and provided feedback on areas for improvement.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Resolved any issues or problems that arose during transport operations.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Developed strategies for increasing efficiency within the transportation department.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
- Communicated with vendors regarding shipment status updates.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Representative
Teleperformance (GEEK SQUAD)
Forth Lauderdale, FL
02.2017 - 01.2019
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
- Supported customers with online billing, access and account issues.
- Reviewed current hardware and software configurations and recommended modifications to increase system speed.
- Preform remote login to customers computers, If customer can't fallow correct instructions with customer permit.
- Uninstall or Install correct compatible programs on customer equipment .
- If im not available to fix customer problem set up a visit with technician to go to the customer .
- Reviewed files, records and other obtained documents to respond to customer requests.
- Helped company maintain exceptional client service ratings on external audits.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Education
CompTIA A+ Version 2021 Certified . CE - Technology Education
New Horizons Computer Learning Centers South Fl
Miami, FL02.2021
NETWORKING SECURITY PROFESSIONAL PREPARATORY -
New Horizons Computer Learning Centers South Fl
Miami, FL02.2021
Certified - Online Notary
Florida Notary Services
Orlando, FL01-2021
High School Diploma -
EBENEZER INTERNATIONAL CHRISTIAN ACADAMY
Hialeah, FL02.2018
Skills
- Assist with road service calls
- Filled out Setup packets
- Updating broker's & owner through out the day
- Dispatcher/Assistant/ Management
- Booking loads for house driver's & Owner operators
- Dispatching driver's
- Transportation management systems
- Route planning expertise
- Efficient time management
- Receive, Create invoice's and billed loads
- Prepare & organize driver files
- Update any information to each file as needed or requested
- Make scheduled company payments
- Handle freight claims
- Stress Tolerance
- Documentation Management
- Regulatory compliance understanding
- Staff Development
- Relationship Building
Timeline
Logistics Coordinator
Prieto Brothers Corp
04.2018 - Current
Technical Support Representative
Teleperformance (GEEK SQUAD)
02.2017 - 01.2019
CompTIA A+ Version 2021 Certified . CE - Technology Education
New Horizons Computer Learning Centers South Fl
NETWORKING SECURITY PROFESSIONAL PREPARATORY -
New Horizons Computer Learning Centers South Fl
High School Diploma -
EBENEZER INTERNATIONAL CHRISTIAN ACADAMY
Certified - Online Notary
Florida Notary Services
Similar Profiles
Raul BeatonRaul Beaton
Personnel Hoist Operator at Keep It Clean Corp. Subcontractor to Post BrothersPersonnel Hoist Operator at Keep It Clean Corp. Subcontractor to Post Brothers
HOJEONG KIMHOJEONG KIM
Human Resources Executive - HRBP at Woowa Brothers Corp.(Delivery Hero)Human Resources Executive - HRBP at Woowa Brothers Corp.(Delivery Hero)
Lori FischerLori Fischer
Director of Sales at Procacci Brothers Sales Corp.Director of Sales at Procacci Brothers Sales Corp.
Yunior Quintero RamosYunior Quintero Ramos
Installer at Kelly Air SystemsInstaller at Kelly Air Systems
Constance PeyresConstance Peyres
Lead Bartender at Prime American Kitchen & BarLead Bartender at Prime American Kitchen & Bar