KaSaia K. Holmes
Center for Personal Development
Bastrop,LA
1
Certification
5
years of professional experience
Experienced Case Manager Supervisor skilled in overseeing case management teams and coordinating client services. Led initiatives to boost team productivity and streamline processes, ensuring high service delivery standards. Implemented strategic solutions that enhanced outcomes for clients and staff.
Work History
Family Support Coordinator
1 Month- Assessed family needs, identified barriers, and prioritized interventions to strengthen engagement and stability
- Coordinated family support services, aligning referrals, appointments, and follow-up actions with client needs
- Collaborated with counselors and community partners to connect families with appropriate resources and supports
- Maintained accurate case documentation, updating service plans and contact records for compliance and continuity
- Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
- Optimized service delivery through the continuous evaluation of program effectiveness and implementation of necessary adjustments.
- Enhanced communication between families and service providers through regular meetings, progress updates, and detailed reports.
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family''s unique needs.
- Identified potential risks in individual cases, initiating appropriate interventions when necessary to ensure child safety and welfare.
Support Coordinator
6 Months- Coordinated client support plans, ensuring services aligned with individual needs and eligibility requirements.
- Communicated with clients, families, and service providers to resolve concerns and support continuity of care.
- Managed scheduling and follow-up for appointments, meetings, and care coordination activities.
- Maintained accurate case notes, records, and documentation in compliance with program standards.
- Supported intake and assessment processes by gathering information and verifying required documentation.
- Collaborated with internal teams to address barriers and improve coordination of client services.
Manager Trainee
2 Months- Managed daily operations of a customer service department, including scheduling shifts, assigning tasks, and monitoring productivity levels.
- Collaborated with team members to enhance customer service.
- Collaborated with team members to improve customer service experience.
- Delivered training support to new staff on procedures to ensure smooth onboarding.
- Processed loan documents and maintained accurate records.
- Managed cash transactions and balanced daily cash drawers.
- Oversaw daily operations of the customer service department, including scheduling shifts, assigning tasks, monitoring productivity.
Support Coordinator Supervisor
1 Year 1 Month- Coordinated client services to ensure timely access to resources and support.
- Developed individualized service plans based on client needs and preferences.
- Communicated with team members to streamline service delivery processes, enhancing collaboration and clarity.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Advocated for clients to ensure their needs were met.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance, providing ongoing feedback and coaching to improve individual outcomes.
- Prepared and presented reports on team performance, challenges, and achievements to senior management, informing strategic decisions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Support Coordinator Supervisor
1 Year 1 Month- Coordinated client services, facilitating timely access to essential resources and support.
- Coordinated client services to ensure timely access to resources and support.
- Developed individualized service plans tailored to client needs and preferences, enhancing service delivery.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Provided training for new staff on client support protocols and tools.
- Participated in staff meetings, trainings, conferences related to job duties and expectations.
- Advocated for clients to access necessary services.
- Assisted clients in effectively accessing and utilizing community resources to meet specific needs.
Support Coordinator
1 Year 2 Months- Cultivated and sustained partnerships with clients and service providers to ensure effective support.
- Advocated for client needs within the community to enhance service delivery.
- Monitored client progress and adapted support plans.
- Developed and maintained strong relationships with clients and service providers.
- Advocated for client needs within the community, improving access to essential services.
- Attended staff meetings to discuss team goals and strategies. related to job duties and expectations.
- Supported families and caregivers in navigating service systems, ensuring continuous care for loved ones.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Education
Bachelor of Arts - Child And Family Studies With Minor in Psychology
Skills
Service delivery coordination
Client support
Client representation
Personalized service planning
Case documentation
Documentation oversight
Records management
Regulatory compliance
Resource allocation
Collaborative teamwork
Issue resolution
Clear communication
Time management
Detail orientation
Certification
- CPR Certified
Timeline
Family Support Coordinator
Center for Personal Development
2026.09 - CurrentRead More
Support Coordinator
Living Water Family Services
2026.03 - 2026.09Read More
Manager Trainee
Tower Loan
2026.01 - 2026.03Read More
Support Coordinator Supervisor
Shoulders of Strength
2024.12 - 2026.01Read More
Support Coordinator Supervisor
People United of Louisiana
2023.05 - 2024.06Read More
Support Coordinator
Shoulders of Strength
2021.08 - 2022.10Read More
Bastrop High School
Read More
University of Louisiana At Lafayette
Bachelor of Arts from Child And Family Studies With Minor in Psychology
Read More