Marielly De Jesus Santos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Family Support Coordinator
USCRI
02.2023 - Current
- Manage a caseload of 25, providing comprehensive case management services (ages 3yo though 17yo)
- Utilize excellent analytical skills to maintain accurate record-keeping according to policy
- Collaborate with stakeholders to develop and implement individualized case plans
- Ensure compliance with USCRI and ORR policies while delivering culturally and linguistically appropriate services.
- Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
- Increased access to resources for families by establishing partnerships with local organizations and businesses.
- Assisted clients in setting realistic goals and developing action plans to achieve them while providing ongoing support and encouragement along the way.
Unaccompanied Minor Case Manager/Clinical Intern
Lutheran Social Services of New York/Safe Haven
05.2021 - 04.2022
- Applied project management skills to provide comprehensive case management to minors (ages 3yo- 17yo)
- Evaluated data and produced reports to monitor and ensure the well-being of minors
- Demonstrated flexibility in prioritizing tasks and managing tight deadlines
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Effectively communicated with foster parents and parents in the country of origin.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Aid with the timely release of minors within ORR care.
- Review and request TVPRA, ORR mandated, and Discretionary home studies.
- Address home study concerns with sponsors for a timely release of minors within ORR care.
Bilingual Case Manager for PALS Passaic
New Jersey Association on Correction/Passaic County Women's Center/PALS
08.2020 - 04.2021
- Provide resources to families in need of basic needs
- Support clothing and food drives
- Evaluate potential clients and monitor waiting lists for clinical services for children and their families
- Collaborate with local community resources to provide support to families in need of basic needs
- Applied case management skills to provide support to children survivors of domestic violence (ages 3yo through 15yos)
- Provide shuttle services two and from services
Volunteer and Education Coordinator
YWCA-Bergen County healingSPACE
12.2017 - 11.2018
- Led a team of 35 hotline volunteers, coordinating schedules and meetings
- Provided crisis counseling and case management to clients, ensuring quality assurance of records
- Utilized strong communication skills to advocate for clients and provide effective resources
- Prepared and facilitated training sessions for incoming hotline volunteers.
Education
Rutgers School of Social Work - New Brunswick (Pending) -
Certified Scrum Master (CSM) -
01.2023
Hunter College CUNY - Manhattan, NY -
01.2018
Skills
- Proficient in Excel, Google Docs, Microsoft Word/Office, Salesforce for data recording, collection, and analysis
- Good project management skills demonstrated through leadership roles, project coordination, and supervision of volunteers and teams
- Detail-oriented and flexible, adept at reprioritizing projects and managing deliverables to meet tight deadlines
- Strong communication and interpersonal skills
- Ability to manage competing priorities, set expectations, and provide effective resources to clients
- Experience that departments adhere to administrative policies while monitoring compliance
- Assessing children safety, home visits, reporting concerns to local child protective services
- Crisis intervention
- Multicultural Competence
- Documentation proficiency
Volunteer Experience
- Holy Name Hospital - Confidential Sexual Violence Advocate (2011 - 2012)
- YWCA-Bergen County (08/2015 - 08/2016)
- Hudson S.P.E.A.K.S - Jersey City, NJ (08/2016 - 01/2020)
- Nanny - Englewood NJ (11/2018 - 7/2020)
Languages
Spanish
Native or Bilingual
Timeline
Family Support Coordinator
USCRI
02.2023 - Current
Unaccompanied Minor Case Manager/Clinical Intern
Lutheran Social Services of New York/Safe Haven
05.2021 - 04.2022
Bilingual Case Manager for PALS Passaic
New Jersey Association on Correction/Passaic County Women's Center/PALS
08.2020 - 04.2021
Volunteer and Education Coordinator
YWCA-Bergen County healingSPACE
12.2017 - 11.2018