Kasandra Gonzalez
Houston,TX
Summary
Accomplished Supervisor at Texas Medical Center Hospital Laundry, adept in team management and operational efficiency. Enhanced customer satisfaction through resolving complaints swiftly, significantly reducing error rates. Excelled in multitasking and problem-solving, ensuring high productivity. Skilled in customer service and software utilization, I led a diverse team to meet quality standards, demonstrating exceptional attention to detail and time management.
Overview
6
6
years of professional experience
Work History
Supervisor
Texas Medical Center Hospital Laundry
Houston, TX
06.2019 - Current
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed strategies to improve team performance and productivity.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Maintained positive working relationship with fellow staff and management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Implemented quality control measures, significantly reducing error rates.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
High School Diploma -
Lopez Early College High School
Brownsville, TX06-2018
Skills
- Customer service
- Team management
- Operational policies
- [Software] experience
- Multitasking
- Problem solving
- Employee training
- Time management
- Attention to detail
- Scheduling management
Accomplishments
- Employee of the month x2
- Employee of the year x1
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor
Texas Medical Center Hospital Laundry
06.2019 - Current
High School Diploma -
Lopez Early College High School
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