Kasandra Gonzalez
Visalia,California
Summary
Results-driven Fast Food Team Leader with expertise in staff training, customer service, and inventory management. Leverages strong leadership and problem-solving skills to boost team performance and enhance customer satisfaction. Focused on delivering fast service while maintaining quality standards in high-volume environments. Experienced in safe food handling and efficient operations.
Overview
6
6
years of professional experience
Work History
Fast Food Team Leader
Jack in the Box
Visalia
10.2023 - 12.2024
- Supervised team members to enhance food preparation quality and service efficiency.
- Trained new employees on company policies and customer service standards, fostering a knowledgeable team.
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Coordinated daily operations to optimize workflow and increase service speed.
- Managed inventory levels to maintain product availability and freshness.
- Ensured compliance with health and safety regulations in food handling processes.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Monitored cash registers during peak hours to ensure accuracy of transactions.
resturant server
Smoke's Poutinerie
Berkely
08.2018 - 09.2018
- Provided excellent customer service to enhance guest dining experiences.
- Took food and beverage orders accurately and efficiently from customers.
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests' needs promptly, enhancing overall satisfaction during dining experience.
- Maintained cleanliness of restaurant area to create a welcoming environment for guests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Coordinated with kitchen staff to keep informed on item availability and manage customer wait times.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
Certification - Cosmetology
Pual Mitchell
Fresno, California 12-2019
High School Diploma -
Tulare Western High School
Tulare, California 06-2018
Skills
- Food preparation
- Order accuracy
- Food safety
- Inventory management
- Cash handling
- Workflow coordination
- Team leadership
- Employee training
- Customer service
- Communication skills
Timeline
Fast Food Team Leader
Jack in the Box
10.2023 - 12.2024
resturant server
Smoke's Poutinerie
08.2018 - 09.2018
Certification - Cosmetology
Pual Mitchell
High School Diploma -
Tulare Western High School