Kasandra Villanueva
Wichita
Summary
Dynamic professional with a strong background in customer service and financial analysis. Skilled in developing relationships with clients and analyzing data to inform budgeting processes and project alignment, contributing to overall operational success.
Overview
3
3
years of professional experience
Work History
Operations Coordinator
New Era Construction LLC
Wichita
06.2026 - Current
- Managed communication between contractors, suppliers, and clients daily.
- Facilitated daily communication among contractors, suppliers, and clients to ensure project alignment.
- Oversaw budgeting processes, tracking expenses and invoices to maintain financial accuracy.
- Supported budgeting processes by monitoring expenses and invoices.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Allocated resources and materials to respective departments to accommodate needs.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Created performance metrics to assess operational efficiency and direct team objectives.
- Cultivated strong relationships with key business leaders to enhance collaboration.
Account & Card Specialist
Emprise Bank
Wichita
06.2024 - 06.2026
- Assisted clients with account inquiries, delivering accurate information and tailored support to enhance customer satisfaction.
- Analyzed customer accounts to identify service needs and recommend solutions.
- Resolved customer complaints, fostering strong bank-client relationships and ensuring continued trust in services.
- Documented client interactions accurately using banking software for record-keeping.
- Developed promotional materials to educate clients on new banking products and services, increasing awareness and engagement.
- Set specific goals for projects to measure progress and evaluate end results.
- Audited company's legal documents to verify compliant policies and procedures.
Sales Manager
Bimmer Plug
Irvine
09.2023 - 05.2024
- Established relationships with key clients, while maintaining existing customer base.
- Managed customer relationships to enhance satisfaction and loyalty.
- Developed promotional strategies to attract new customers.
- Analyzed market trends to identify potential sales opportunities.
- Assisted in creating sales reports for team performance evaluations.
Education
BBA - Business Administration And Management
Wichita State University
Wichita, KS12-2026
Skills
- Project management
- Operational analysis
- Data reporting
- Budgeting processes
- Customer service
- Relationship building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Operations Coordinator
New Era Construction LLC
06.2026 - Current
Account & Card Specialist
Emprise Bank
06.2024 - 06.2026
Sales Manager
Bimmer Plug
09.2023 - 05.2024
BBA - Business Administration And Management
Wichita State University