Kasee Blackburn

Receptionist:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed reservations, communicated with customers, and updated customer records.
• Kept front desk area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct individuals.
• Problem-solved in the event that a mistake was made with a customers reservation or any other concerns were had.

Lifeguard:

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Educated patrons on safety protocols and enforced safety rules.
• Maintained order and cleanliness at the lake and surrounding areas to uphold hygiene standards.

Concession:

• Maintained high standards of customer service in high-volume, fast-paced environment.
• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Used cash register to tender change and process cash and credit card payments.
• Maintained clean and tidy service area by scrubbing and polishing counters as well as cleaning dishes.

• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
• Unloaded arriving product stock and moved to store display areas.
• Checked and pulled defective or expired products from shelves.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Lifted 40+ pounds
• Filled in for cashier on breaks
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Accommodated special seating requests for guests to enhance satisfaction.
• Backed up servers by checking on tables and retrieving items for guests.