Kasely Alvelo
Astoria,NY
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance on various topics such as academics, behavior management and technology.
Overview
6
6
years of professional experience
Work History
Paraprofessional
The Child School
10.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Remote Bilingual Customer Service Representative
The Loomis Company
03.2022 - 03.2023
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Medical Call Center Specialist
Community Health Care Network
10.2021 - 03.2022
- Maintain medical records, technical library, or correspondence files
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Answer telephones and direct calls to appropriate staff.
Product Zone Specialist
Apple
01.2019 - 10.2021
- Managed cash register operations using POS system, including processing sales and returns
- Engaged shoppers, providing assistance and information on merchandise and product features
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School Diploma -
High School For Health Professions And Human Services
New York, NYLanguages
Spanish
Timeline
Paraprofessional
The Child School
10.2023 - Current
Remote Bilingual Customer Service Representative
The Loomis Company
03.2022 - 03.2023
Medical Call Center Specialist
Community Health Care Network
10.2021 - 03.2022
Product Zone Specialist
Apple
01.2019 - 10.2021
High School Diploma -
High School For Health Professions And Human Services
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