KASEMIIRE LEAH

• Provision of excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Maintenance of accurate records of all transactions within the hotel software system.
• 90 days Extensive front desk supervisory training.
• Preparation of detailed audit reports at the end of each shift in night audit.

• Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
• Reviewed weekly sales reports to identify trends in sales volume for menu items.
• Conducted research on potential venues for upcoming events based on client specifications.

• Front office training with the use of Opera front office software
• Proofread and finalized marketing communications and documentation prior to release.

• Food and beverage service
• Events management
• Input customer data into reservation systems and updated to reflect room changes.
• Housekeeping acumen and supervision.

Hotel business acumen training

• Improvement of a virtual hotels position by making strategic decisions through simulation
• Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
• Created and offered additional materials to enhance training.

• Directed activities to promote growth in mental, emotional and educational areas.

• Contacted individuals and businesses to devise cooperative promotions.
• Planned and organized promotional events to expand brand recognition and customers.

• Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.

• Issuing out loans to clients Loan recovery Accountability for cash made during day Customer care Orbit- R project
• Collaborated with teams to generate ideas and assist with creating experiential marketing programs to connect brands with consumers.

• Organising annual cultural gala
• Ensure students get to know their cultural norms

• Assistant to the dorm captain Supervision of housework, and making reports on student issues in dorm.