Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hallie Oocumma

Cherokee,NC

Summary

Patient Access Specialist with over 10 years of customer service and data entry experience spanning multiple fields. Able to work alone and with teams with little to no supervision. Well versed in HIPPA compliance, medical terminology, cash handling, and more.

Overview

11
11
years of professional experience

Work History

Patient Access Specialist

Cherokee Indian Hospital
05.2023 - Current
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Travel Consultant

Academy Travel
03.2021 - 06.2024
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Collected, handled and documented payments for travel services and associated feels.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Cage Cashier

Harrah's Cherokee Casino Resort
01.2023 - 04.2023
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Performed check cashing for customers based on company policies.
  • Strengthened communication skills through regular interactions with others.

Guest Service Representative

Harrah's Cherokee Casino Resort
01.2022 - 07.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained up-to-date knowledge of product and service changes.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Provided accurate information regarding local attractions, restaurants and activities.

Guest Service Representative

Cataloochee Ski Area
01.2022 - 03.2022
  • Greeted guests, answered questions, and resolved issues in a friendly and efficient manner.
  • Provided accurate information about the ski area, services, activities, and facilities.
  • Address guest concerns and complaints professionally, striving to find solutions.
  • Assist with ticket sales, rentals, and other services as needed.
  • Maintain clear and effective communication with guests and colleagues.

Receptionist

DBLO Enterprises, LLC.
02.2014 - 01.2019
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Knoxville, TN
03.2020

GED -

Haywood Community College
Canton, NC
08.2018

Skills

  • Insurance information collection

  • HIPAA compliance

  • Co-payment collection

  • Cash handling and management

  • Time management

  • Microsoft Office

  • Multitasking and organization

Timeline

Patient Access Specialist

Cherokee Indian Hospital
05.2023 - Current

Cage Cashier

Harrah's Cherokee Casino Resort
01.2023 - 04.2023

Guest Service Representative

Harrah's Cherokee Casino Resort
01.2022 - 07.2022

Guest Service Representative

Cataloochee Ski Area
01.2022 - 03.2022

Travel Consultant

Academy Travel
03.2021 - 06.2024

Receptionist

DBLO Enterprises, LLC.
02.2014 - 01.2019

Cosmetology License - Cosmetology

Paul Mitchell The School

GED -

Haywood Community College

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