Kasey Bumgardner
Rock Hill ,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced in training and managing staff, delegating tasks, and streamlining processes for maximum efficiency. Proven ability to maintain a safe and clean environment while setting and achieving quality standards. Im a Strong organizational leader whom possesses problem-solving, and interpersonal skills to build and maintain positive relationships with staff and customers. Expertise in leading and directing the activities of staff, monitoring quality of work, and ensuring the highest standards of cleanliness and sanitation. I'm so very eager to take on a challenge! I'm a leader who doesn't mind getting in there head first to tackle a situation! I love Putting a smile on your face and a lasting impression just Incase! I'm unforgettable that's for sure. After all, first impressions usually are the most memorable.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Independent Contractor
HomeAGlo
Remote
02 2022 - 03 2023
- Commercial and residential cleaning
- Responsible for claiming the job
- Attending, applying and doing the job which is cleaning
- Collecting funds
- They choose you for every appointment if they like you
- I have built a good clientele
- Tracked and kept records of travel mileage, vehicle maintenance and job expenses
- Helped operators align, move and adjust equipment and materials
- Created or maintained database of customer accounts.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
- Improved overall project quality by reviewing work diligently before submission to the client for approval.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Housekeeper Inspector/Supervisor
Gazebo Inn
01 2021 - 08 2022
- Inspected guest suites and public areas daily to ensure high standards of cleanliness
- Respected guest property and privacy by changing cleaning schedules and returning misplaced items
- Delivered room service items and removed leftover waste after use
- Laundered and changed bedding, towels, and linens in accordance with hotel policies
- Checked room appliances for proper functionality
- Washed tub and shower basins and cleaned shower curtains
- Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment
- Disinfected and deep cleaned upholstered furniture and carpets
- Prioritized work tasks and remained flexible to workload changes
- Vacuumed rugs and draperies and ironed clean linens
- Managed facility inventories by restocking cleaning solutions and linens
- Greeted guests and employees, delivering friendly service in interactions
- Reported any maintenance or safety issues to the appropriate personnel
- Wiped down windows and mirrors with glass cleaner
- Followed infection control and universal procedures, maintaining sanitary environment
- Sanitized bathroom fixtures and restocked amenities according to established protocols
- Sanitized tables and countertops with cleaning solutions
- Cleaned and restocked restroom areas with towels and toiletries
- Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
Subcontractor
MCC Universal Cleaners
05.2022 - 07.2022
- Account holder of nightly janitorial duties Cleaned Nightly at Wonder Works indoor amusement park
- Inspected and reviewed projects to monitor compliance with building and safety codes and other regulations
- Canceled orders based on customer requests, inventory or delivery problems
- Investigated products or markets to determine areas for opportunity
- Implemented security practices to preserve assets and minimize liabilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supervised additional subcontractors and craftsmen.
- Tracked attendance and submitted work logs every day.
Hibachi Server
Fujiyama Japanese Steakhouse
Augusta, GA
11.2020 - 10.2021
- All prep work All server duties Singing happy birthday Hibachi server
- Worked with coworkers to complete tasks
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Head Server
Steak and Shake
04.2016 - 07.2018
- Assigned tasks and monitored performance of servers
- Interacted with guests and promptly responded to requests to provide exceptional service
- Trained new servers in restaurant procedures, daily operations, and server duties
- Reviewed cash register at end of shift to maintain records for financial operations
- Interacted with guests to drive satisfaction and loyalty
- Took food and beverage orders and served meals to patrons
- Facilitated efficient table turns and seating arrangements
- Restocked restaurant supplies, utensils and menus to achieve consistent product availability
- Acted as liaison between wait staff and kitchen staff to foster communication between employees
- Handled waitstaff shift schedules, time off requests and last-minute absences
- Supervised dining staff to confirm optimal operations and prevent mistakes
- Handled cash, credit card, and other payment transactions with accuracy
- Informed customers of daily specials
- Set up linens, dishes, and silverware to prepare tables for customers
- Listened to customer concerns and complaints and quickly rectified issues
- Memorized frequent customer preferences to build relationships and loyalty
- Suggested additional items to customers to increase restaurant sales
- Filled condiment, salt and pepper, and napkin containers
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
- Answered telephones to take reservations or to-go orders
- Assisted with training new wait staff members to ensure proper procedures were followed at all times
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
- Swept and mopped floors and removed trash
- Presented menus to answer questions about items and make recommendations
- Described ingredients and cooking methods to explain preparation of various food items
- Checked on guests to verify satisfaction with each course
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
CNA Supervisor
Senior Helpers/Home Health Care
02.2016 - 06.2018
- Answered call lights to provide emergency treatment and assistance to patients
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Developed trusting relationships and provided emotional support to patients and families
- Followed manufacturer's instructions when using selected equipment, accounting for patient's size, preexisting conditions, and age
- Utilized restorative care techniques to promote patient independence
- Cleaned and sanitized medical equipment and rooms
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Prepared residents for meals and assisted with feeding
- Participated in educational activities to stay up-to-date with best practices in nursing
- Stocked patient rooms and supply areas to meet patient care needs
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Observed infection control procedures and guidelines to safeguard patients and teams
- Completed in-service training and attended performance improvement meetings
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Assisted with admission and discharge processes to provide continuity of care
- Interpreted and explained medical instructions to patients and family members
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Drove my patients to their Dr's appointments safely
Restaurant Server
Wagon Wheel
02.2015 - 06.2016
- All server responsibilities
- Buffet Line Daily cleaning
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Attended company and restaurant required trainings and meetings, improving skills
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Resolved customer complaints and inquiries in a timely manner
- Assisted with training of new staff members
- Memorized menu to help diners make informed meal choices
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Prepared and served food and beverages to customers
- Exercised focus and concentration to keep track of tables and remember orders
- Greeted and accommodated guests, building positive experience from first interaction
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Jotted down customer orders and promptly delivered food and drinks
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
Restaurant Server
Denny's Restaurants Franchise Association
Rock Hill
06 2013 - 02 2015
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Medical Office Certificate - Medical Billing And Coding
Technical College
04.2018
Sports Med2 / Medical Terminology - Athletic Training
Applied Technology Center
Rock Hill, SC05.2002
Certificate Health Occupations - Nursing Assistance
Applied Technology Center
Rock Hill, SC05.2001
Skills
- Mentoring
- I can be counted on to complete whatever task, objective, or job is needed
- Fast Learner
- Dedicated
- Stocking Inventory
- Excellent Leadership Skills
- Dependable
- Persuasive Speaking
- Active Listening
- Safe Food Handling
- Problem Solver
- Credible
- I am truthful and believable
- Hardworking
- I put my best effort into everything I do
- I am committed to the company"s success and loyal to the people and things I believe in
- Focused
- I pay careful attention to detail
- Time Management
- Issue Resolution
- Commercial and residential projects
- Tracked attendance and submitted work logs every day
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals
Accomplishments
- Supervised team of 10 staff members.
- Achieved success through effectively helping with training.
- Achieved promotion by going above and beyond my usual duties with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Early Childhood
- Health Occupations
- Medical Office
Timeline
Subcontractor
MCC Universal Cleaners
05.2022 - 07.2022
Hibachi Server
Fujiyama Japanese Steakhouse
11.2020 - 10.2021
Head Server
Steak and Shake
04.2016 - 07.2018
CNA Supervisor
Senior Helpers/Home Health Care
02.2016 - 06.2018
Restaurant Server
Wagon Wheel
02.2015 - 06.2016
Independent Contractor
HomeAGlo
02 2022 - 03 2023
Housekeeper Inspector/Supervisor
Gazebo Inn
01 2021 - 08 2022
Restaurant Server
Denny's Restaurants Franchise Association
06 2013 - 02 2015
Medical Office Certificate - Medical Billing And Coding
Technical College
Sports Med2 / Medical Terminology - Athletic Training
Applied Technology Center
Certificate Health Occupations - Nursing Assistance
Applied Technology Center