Kasey Feggins
Atlanta,GA
Summary
Hardworking, dedicated, knowledgeable, and motivated achiever who assures that the job is done in a timely and orderly manner. A critical thinker who has over 6+ years of experience with customer service. I am a team player who is reliable, accountable, and focused on active listening. I also have strong interpersonal skills and Communication. Every day I wake up with the mindset of wanting to be better than the day before.
Overview
6
6
years of professional experience
Work History
Parent Volunteer
Roberta T. Smith Elementary
Rex, GA
08.2022 - 05.2023
- Assisted in the development of strategies to enhance parent involvement in school activities.
- Conducted surveys to assess parent satisfaction with school programs.
- Helped organize after-school clubs, such as chess or drama club, for students.
- Researched best practices regarding family involvement in education settings.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
Secretary
Alterius College
Atlanta, GA
08.2019 - 05.2022
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
Customer Service Representative
Chime Solutions
Morrow, GA
09.2017 - 06.2019
- Assisted various business groups with organization and dissemination for acquisitions.
- Secured sensitive official and financial material to protect client privacy.
- Initialized a tracker that coordinated, managed, and supported customer relations, which streamlined administrative processes and heightened customer satisfaction.
- Evaluated technical problems with a troubleshooting resolution tree to find appropriate solutions.
- Supported and resolved clients' inquiries and requests regarding their insurance claims and benefits.
Education
Pharmacy of completion -
Alterius Career College
Atlanta GeorgiaHigh School Diploma -
Faith Academy
Stockbridge, GASkills
- Communications
- Customer Service
- Computer Literacy
- Time Management
- Accountability
- Resourceful
- Leadership
- Organizational Abilities
- Microsoft Suite Proficient
- Office Management
Timeline
Parent Volunteer
Roberta T. Smith Elementary
08.2022 - 05.2023
Secretary
Alterius College
08.2019 - 05.2022
Customer Service Representative
Chime Solutions
09.2017 - 06.2019
Pharmacy of completion -
Alterius Career College
High School Diploma -
Faith Academy
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