Kasey Freeman
Sharon ,PA
Summary
Dynamic Externship Development Representative at Stepful with a proven track record in optimizing sales processes and enhancing customer satisfaction. Skilled in relationship building and data accuracy, I excel in fast-paced environments, demonstrating adaptability and excellent communication. Committed to driving service adoption and fostering client connections through effective outreach initiatives.
Overview
6
6
years of professional experience
Work History
Externship Development Representative
Stepful
New York, NY
09.2025 - Current
- Led outreach initiatives to engage potential clients and drive service adoption.
- Streamlined communication processes between departments, reducing response times.
- Implemented data-driven approaches to optimize sales processes and outcomes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed high-volume inbound calls, ensuring excellent customer service and satisfaction.
- Resolved customer inquiries efficiently and accurately, enhancing overall support quality.
- Documented call details in CRM system, maintaining accurate records for future reference.
- Answered inbound customer service calls to assist with questions, concerns or problems.
Professional Dog Groomer
Pawfect Pet Salon
Sharon Pa
02.2020 - 07.2025
- Provided high-quality grooming services, ensuring pet comfort and safety during all procedures.
- Maintained cleanliness and organization of grooming area, adhering to sanitation standards.
- Assisted in selecting appropriate grooming products based on pet needs and coat types.
- Educated pet owners on proper grooming techniques and care routines for their dogs.
- Organized successful trade show events, showcasing products effectively while building relationships with potential clients and partners.
- Provided professional high-quality communication and administration to clients by building relationships.
- Entered and verified data in company databases with high attention to detail.
- Utilized spreadsheet software to track inventory and manage records effectively.
Education
High School Diploma -
Sharon High School
Sharon, PA06.2019
Skills
- Sales presentations
- Customer relationship building
- Relationship development
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Networking skills
- Call center experience
- Resolving issues
- Answering questions
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Fast typing speed
- File management
Timeline
Externship Development Representative
Stepful
09.2025 - Current
Professional Dog Groomer
Pawfect Pet Salon
02.2020 - 07.2025
High School Diploma -
Sharon High School