Greenway Health
Kasey Grove
Columbus,OH
Summary
Driven professional with extensive experience in customer service and office management, notably as a Receptionist at Central Ohio Surgical Associates. Excelled in administrative support, including bookkeeping and scheduling, leveraging Greenway EHR software. Demonstrated ability to resolve customer concerns effectively, achieving high satisfaction levels. Skilled in training and mentoring teams, enhancing overall performance.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist
Central Ohio Surgical Assocaites
10.2023 - 07.2024
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Front Desk Associate
Super 8
06.2017 - 10.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hostess Expo
Abner's Casual Dining
06.2015 - 06.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Shift Lead
United Dairy Farmers
06.2016 - 03.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Franklinton Preparatory Academy
Columbus, OH05.2016
Skills
- Administrative Support
- Bookkeeping
- Scheduling
- Office Management
Software
Synixus
Sabre
Timeline
Receptionist
Central Ohio Surgical Assocaites
10.2023 - 07.2024
Front Desk Associate
Super 8
06.2017 - 10.2023
Shift Lead
United Dairy Farmers
06.2016 - 03.2017
Hostess Expo
Abner's Casual Dining
06.2015 - 06.2018
High School Diploma -
Franklinton Preparatory Academy
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