Kasey Heitger
East Canton,OH
Summary
Proven leader and adept communicator, excelled as a Customer Service Representative at KeyBank, where I championed customer satisfaction and team development. Leveraged skills in information security and complaint resolution to enhance service quality. Recognized for outstanding performance, I consistently drove improvements, demonstrating a keen ability to multitask and maintain a calm demeanor under pressure.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
KeyBank
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Recognized as a Champion (top performer) of my team for 6 months out of the year of 2024.
- Working along side peers providing them with insights and strengths to achieve at a higher level as a team.
- Consistently a team player and always willing to lend a hand to my peers when needed.
- Eager to take on any task given and always willing to take on more knowledge if it is available. Very quickly became universally trained in business banking agent.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Acting as a key component of many team engagement projects along side my Team Lead.
- Never turning down an opportunity that is given to me to advance in my career.
General Manager of Food Service
Chipotle Mexican Grill
12.2014 - 03.2023
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of dozens of team members.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
East Canton Highschool
East Canton, OH05-2014
Skills
- Inbound and Outbound Calling
- Information Security
- Complaint resolution
- Calm Demeanor
- Multi-Task Management
- Microsoft Outlook
- Hospitality and accommodation
- Team Development
- Office equipment proficiency
Timeline
Customer Service Representative
KeyBank
03.2023 - Current
General Manager of Food Service
Chipotle Mexican Grill
12.2014 - 03.2023
High School Diploma -
East Canton Highschool
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