Kasey Henderson
Lake City ,FL
Summary
Well-connected Family Care Counselor Supervisor with three years in assisting families in crisis. Educated, supported and offered resources to many diverse families. Established vast network of providers to support individuals of all ages. Also a graduate from Saint Leo University with a Bachelors in Healthcare Management. That is eager to learn and get experience in Healthcare Management.
Overview
22
22
years of professional experience
Work History
Family Care Counselor Supervisor
Lutheran Services Florida
Lake City, FL
07.2022 - 03.2024
- Visited families in home, work and medical facilities to provide information and support.
- Contacted referrals and outside agencies on behalf of family to follow up on provided services.
- Built warm, caring relationships with families to ease burden of complex client needs.
- Designed, implemented and assessed support plans for families.
- Documented services provided to develop accurate records of care.
- Developed network of community and medical service providers to call upon when needed by client or family.
- Asked questions to help clients identify feelings and behaviors.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Managed caseload of up to 16 families
- Maintained composure and professional distance during difficult conversations with clients and families to offer maximum support.
- Increased family stability with targeted case management services, including referrals to community resources.
- Collaborated with multidisciplinary teams to ensure holistic care for families in need of support.
- Promoted positive behavior changes in children by implementing evidence-based treatment approaches.
- Maintained detailed and accurate case documentation, ensuring compliance with legal requirements and agency policies.
- Navigated complex family situations, demonstrating cultural competence and sensitivity to diverse needs.
- Educated families on available community resources, empowering them to access appropriate supports independently.
- Developed strong rapport with clients by building trust and consistently demonstrating empathy and understanding during counseling sessions.
- Provided crisis intervention services, addressing urgent concerns while maintaining a calm and supportive demeanor.
- Coordinated multiple service providers involved in a single case, ensuring seamless delivery of care for families facing complex issues.
- Connected families to educational programs that promoted parenting skills development and self-sufficiency initiatives, leading to stronger family units over time.
- Advocated for clients within the social services system, ensuring timely provision of necessary supports without undue barriers.
- Led continuous improvement efforts within the counseling team, sharing insights from case management experiences and learning from colleagues to enhance overall service delivery.
- Educated clients and families on importance of mental health and self-care.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Family Care Counselor
Devereux Florida
Lake City, FL
03.2021 - 07.2022
- Managed caseload of up to 15 families at a time.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Strengthened parent-child relationships by facilitating skill-building workshops for parents.
- Increased family stability with targeted case management services, including referrals to community resources.
- Reduced risk factors for child neglect or abuse through early identification and intervention strategies.
- Promoted positive behavior changes in children by implementing evidence-based treatment approaches.
- Collaborated with multidisciplinary teams to ensure holistic care for families in need of support.
- Provided crisis intervention services, addressing urgent concerns while maintaining a calm and supportive demeanor.
- Educated families on available community resources, empowering them to access appropriate supports independently.
- Evaluated client progress using data-driven assessments tools, informing future interventions accordingly.
- Educated clients and families on importance of mental health and self-care.
Medical Records Clerk
Centurion Of Florida
Lake City, FL
08.2018 - 10.2020
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Processed patient admission and discharge documentation.
- Interacted and communicated easily with department personnel and public.
- Reviewed charts and flagged incomplete or inaccurate information.
- Adhered to all facility, company and legal guidelines.
- Obtained patient releases for dissemination of information.
- Received and processed medical records requests.
- Audited records for accuracy.
- Responded to materials requests and retrieved necessary information.
- Sorted materials and filed according to guidelines.
- Received and routed medical records.
- Prepared mailings of information and documentation.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Quartermaster
Navy
01.2003 - 07.2015
- Plotted and corrected charts and publications.
- Updated logs, coordinated documents and wrote detailed reports.
- Checked and replenished inventory to maintain optimal operations.
- Aided in navigation and operating ship controls.
- Managed bridge watch duties to look for different types of threats and adverse conditions.
- Manned small boats and winches and performed minor repairs and maintenance work to keep vessels in service.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
- Performed routine maintenance tasks, including lowering, raising and cleaning ship's anchor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Office Automation Assistant
Veterans Affairs Medical Center
Lake City, FL
04.2024 - Current
- Maintained strict confidentiality of sensitive information, upholding ethical standards at all times.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-efficiency and convenience.
- Developed effective solutions to common problems by researching best practices in office automation processes.
- Assisted with scheduling and organizing meetings, ensuring timely completion of action items and project milestones.
- Increased accuracy in data entry tasks by implementing thorough quality control measures throughout the process.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Contributed to a positive work environment through proactive problem-solving and strong interpersonal skills when interacting with coworkers or customers.
Education
Bachelors in Healthcare Management -
Saint Leo University
Saint Leo, FL10.2020
Associates -
Florida Gateway College
Lake City, FL05.2018
Skills
- Client Relations
- Paperwork Processing
- Medical office administration
- Case Management
- Records management
- Staff education and training
- Account management
- Filing systems expertise
- Records review
- Medical Records Review
- Medical terminology understanding
- EMR / EHR
- Medical transcription
- Written and verbal communication
- Computer proficiency
- Medical Records Management
- QMSoftware Receivables Management
- 3M Encoder
Timeline
Office Automation Assistant
Veterans Affairs Medical Center
04.2024 - Current
Family Care Counselor Supervisor
Lutheran Services Florida
07.2022 - 03.2024
Family Care Counselor
Devereux Florida
03.2021 - 07.2022
Medical Records Clerk
Centurion Of Florida
08.2018 - 10.2020
Quartermaster
Navy
01.2003 - 07.2015
Bachelors in Healthcare Management -
Saint Leo University
Associates -
Florida Gateway College