Robert Hood
Wapanucka,OK
Summary
Hardworking and motivated service professional with extensive experience and record of success, Solid history balancing team performance, customer service targets and business objectives, Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with exceptional planning and organizational skills.
Overview
16
16
years of professional experience
Work History
Family Care Giver
Self Employed
09.2023 - Current
- Assessed individuals' needs, developed individualized care plans, and monitored their implementations.
- Encouraged physical activity through walks outside as well as indoor activities.
- Organized medications and administered per medical order
Facility Manager
Alnwick Community Center
08.2021 - 09.2023
- Prepared and submitted reports on facility operations including budget updates
- Liaised between lessees and management concerning any lessor inquiries or requests.
- Created lease agreements for the use of the center, collected payments and managed deposits efficiently.
- Managed and directed facility office and staff by handling assignment delegation and timely completion.
Production Manager
Self Employed- Epic With Mel Media Group
03.2020 - 08.2021
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Oversaw daily operations of small business including customer service and financial management
- Worked closely with clients throughout the post-production process to ensure their satisfaction with the final product
Scheduling Specialist
Tennova Healthcare
11.2018 - 02.2020
- Coordinated and scheduled appointments ensuring efficient and timely organization of all events
- Greeted patients, answered general questions and resolved patient complaints
- Verified patient insurance, maintaining confidentiality of personal and financial information
- Communicated effectively and efficiently, successfully liaising with clients and providers
Clinic Coordinator Assistant
Moffitt Cancer Center
10.2008 - 01.2017
- Coordinated with patients, doctors and outside facilities to obtain patient records, pathology slides and radiology images
- Assisted physicians, nurses and mid level staff in various tasks as needed
- Assessed and prioritized records, films and slides quickly and efficiently as needed in a triage environment
- managed daily flow of center clinics performing clerical functions, handling patient relations and scheduling appointments for physicians and other clinical personnel
Education
Certification - Surgical Technology
Concorde College
Tampa, FLCertification - Computer Sciences
Erwin Technical College
Tampa, FLCertification - Theory of Journalism
Yale University
New Haven, CTCertification - Principles of Emergency Management
Federal Emergency Management Institute
Certification - Emergency Program Manager
Federal Emergency Management Institute
Certification - Radiological Emergency Management
Federal Emergency Management Institute
Certification - Special Events Contingency Planning
Federal Emergency Management Institute
Certification - D.O.D. Anti-Terrorism Level 1 Awareness Training
Federal Emergency Management Institute
Skills
- Customer Service
- Leadership
- Microsoft Office Suite
- Data Entry
- Active Listening
- Empathy
- Client Relations
- Organizational Skills
- Time Management
Timeline
Family Care Giver
Self Employed
09.2023 - Current
Facility Manager
Alnwick Community Center
08.2021 - 09.2023
Production Manager
Self Employed- Epic With Mel Media Group
03.2020 - 08.2021
Scheduling Specialist
Tennova Healthcare
11.2018 - 02.2020
Clinic Coordinator Assistant
Moffitt Cancer Center
10.2008 - 01.2017
Certification - Surgical Technology
Concorde College
Certification - Computer Sciences
Erwin Technical College
Certification - Theory of Journalism
Yale University
Certification - Principles of Emergency Management
Federal Emergency Management Institute
Certification - Emergency Program Manager
Federal Emergency Management Institute
Certification - Radiological Emergency Management
Federal Emergency Management Institute
Certification - Special Events Contingency Planning
Federal Emergency Management Institute
Certification - D.O.D. Anti-Terrorism Level 1 Awareness Training
Federal Emergency Management Institute
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