Tamara Gaynor

Provided full-time care for a terminally ill aunt, managing medical appointments, medications, and daily needs.

Maintained household organization, financial records, and essential communication with healthcare professionals.

Gained deep personal growth, time management, and emotional intelligence during this period of care.

• Accomplished successful passage of FINRA exam through thorough expertise in investment products and trading strategies.
• Completed rigorous FINRA SIE training, strengthening compliance and regulatory understanding.
• Gained knowledge in investment products, trading, and risk management protocols.

• De-escalated high-stress borrower situations, increasing customer satisfaction scores by 15% through empathetic communication.

• Resolved over 20 delinquent accounts daily from more than 100 calls, reducing default volume by 15% each quarter. •

Collaborated with over 50 borrowers to create customized payment plans, achieving a 90% approval rate for loan modifications.

• Recognized with Silver and Gold Club awards for top performance in collections.

• Streamlined operations during peak seasons for Valentine's Day and Mother's Day, leading team of 20 employees.
• Cultivated vendor relationships to secure optimal pricing for supplies and materials.
• Developed and implemented operational strategies that improved efficiency while reducing costs.

• Liaised with sales platform representatives to develop additional sales opportunities.
• Identified revenue and sales goals and presented to sales team.
• Forecasted sales to management and collaborated to build effective sales team.
• Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.