Stephanie Howell
Summary
Effective at arranging memorial services, lining up burial choices and giving every family top-notch service. Strong communicator and multitasker with good problem-solving skills.
Overview
1
1
Language
24
24
years of post-secondary education
7
7
years of professional experience
Work History
Family Service Counselor
SCI Cooperation, Blue Ridge Memorial Gardens
Beckley
07.2023 - Current
- Provided compassionate guidance to families during planning and grief processing.
- Conducted pre-need consultations to address client needs and preferences.
- Assisted families in navigating insurance claims and financial arrangements effectively.
- Educated families on available options for memorialization and services.
- Collaborated with funeral directors to ensure seamless service delivery.
- Assisted clients in making pre-need arrangements to ensure their preferences were met. for forward-thinking customers.
- Managed documentation and compliance for all family service agreements.
- Ensured compliance with all applicable laws, regulations, policies, procedures.
- Attended interments to assist families and provide support.
- Developed relationships with local organizations to enhance community outreach efforts.
- Built relationships with hospice, nursing home and medical facilities.
- Attended professional development trainings related to counseling theories and practices.
- Maintained detailed records of client progress using electronic medical record systems.
Administrator
Pine Forest Memorial Garden
Stadium Dr
02.2020 - 06.2023
- Managed daily office operations and ensured smooth workflow.
- Implemented administrative procedures to enhance operational efficiency.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Developed spreadsheets to track project progress, budgets and other related data.
- Prepared reports on various projects for management review.
- Coordinated scheduling of memorial services and events for families.
- Assisted families with necessary paperwork and documentation processes.
- Developed and maintained positive relationships with clients and staff.
- Organized inventory of supplies and equipment for memorial services.
- Answered incoming calls and responded to customer inquiries.
- Maintained accurate records of burial plots and service details.
Education
Bachelor of Science - Education
University of North Carolina At Chapel Hill
Chapel Hill, NC 08.1998 - 05.2022
Skills
- compassionate counseling
- Claims assistance
- regulatory compliance
- document management
- Client relations
- Emotional insight
- Communication skills
- Memorial services coordination
- Memorial marker design
- Memorial planning
- Casket sales
- Burial services planning
- Cremation services management
- Hospice relations
- Sales skills
Languages
Spanish
Professional
Timeline
Family Service Counselor
SCI Cooperation, Blue Ridge Memorial Gardens
07.2023 - Current
Administrator
Pine Forest Memorial Garden
02.2020 - 06.2023
Bachelor of Science - Education
University of North Carolina At Chapel Hill
08.1998 - 05.2022