Kasey Honaker

A temporary position

• Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
• Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Coordinated room assignments and maintained accurate reservation records using PMS software.
• Trained and mentored new staff on hotel procedures and customer service standards.
• Oversaw daily front desk activities, ensuring compliance with hotel policies and procedures.
• Collaborated with housekeeping to ensure timely room availability for incoming guests.
• Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
• Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Streamlined guest flow.
• Reconciled daily deposits.
• Partnered with housekeeping and room service teams.
• Upsold room upgrades and spa treatments.
• Managed bookings for special events.
• Ensured special requests were fulfilled expeditiously.
• Assisted accounting with month-end close.
• Covered onboarding requirements.
• Cross-trained team members in administrative duties.
• Handled customer reservations and personal information.

• Facilitated training sessions for new hires on fundamental brewing techniques.
• Streamlined daily task completion processes to enhance operational efficiency.
• Supported café management in organizing events.
• Generated $500 in additional monthly revenue.
• Trained new hires in customer service.
• Worked closely with kitchen staff.
• Implemented efficient inventory tracking systems.
• Ensured precise cash handling.
• Maintained till accuracy.
• Managed daily operations of a busy donut shop.
• Trained new employees on company policies and procedures.
• Coordinated inventory management for fresh ingredients and supplies.
• Developed shift schedules to optimize team performance.
• Ensured cleanliness and safety standards in food preparation areas.

• Assisted patrons in locating materials and resources effectively.
• Managed circulation desk operations, ensuring timely checkouts and returns.
• Organized library materials to enhance accessibility and user experience.
• Provided support for programming events, fostering community engagement.
• Mentored new staff on library policies and customer service best practices.
• Streamlined inventory management processes for greater efficiency and accuracy.
• Developed training materials for staff on library systems and technology usage.
• Collaborated with team to implement initiatives promoting literacy and education programs.
• Supported the creation of a positive learning environment by enforcing library rules and addressing any disruptive behavior promptly and professionally.
• Collaborated with other library aides to create an efficient team dynamic and ensure smooth operations across all departments.
• Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
• Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.