Briana Calle

Belleville

Summary

Motivated and dependable with strong bilingual communication skills and organization skills . Known for enhancing workflow efficiency and delivering exceptional customer service. Proven ability to manage high-volume inquiries and coordinate effective communication between staff and patients. Quick learner with a positive attitude !

Dedicated to providing excellent customer service and maintaining a professional work ethic .

Overview

years of professional experience

Work History

Front Desk Receptionist / Supervisor

West Broadway Dental

Paterson, NJ

04.2023 - Current

Greeted , checked in and out patients
Managed patient scheduling and appointment confirmations
Assisted in maintaining accurate patient records
Managed high-volume phone calls, directing inquiries to appropriate provider.
Coordinated communication between dental staff and patients .
Handled phone inquiries, providing information about services and addressing patient concerns promptly.
Suggested process improvements that enhanced workflow efficiency at the front desk.
Trained new reception staff on office procedures and customer service protocols effectively.
Collected insurance copays deposits, fees, and payments.
Completed all tasks in compliance with company policies and procedures.
Helped office staff prepare reports and presentations for internal or client-related use.

Lead Crew Member / Overnight Store Manager

McDonald's

Belleville, NJ

03.2021 - 04.2023

Trained new crew members in food preparation and customer service protocols.
Resolved customer complaints .
In charge of inventory management by tracking supplies / food supply . Restocking as needed
Made sure all hygiene and sanitation standards were met .
Supervised a team over 20 employees , making sure throughout shift everything is done in a professional and time efficient manner especially during peak hours .
Enhanced customer satisfaction with exceptional overnight service
Provided work schedules
Responsible for counting all money drawers , providing daily sale reports and closing out POS systems
Maintain high standards of customer service
Follow procedures for safe food preparation , assembly , and presentation

Sales Associate /Assistant Manager

Mandee

Kearny, NJ

04.2019 - 04.2020

Managed inventory and organized merchandise displays
Trained new team members on store procedures and customer service standards.
Analyzed sales data to identify trends and recommend promotional strategies.
Collaborated with team members to improve overall store performance
Organized racks and shelves to maintain store clean.
Managed returns, exchanges and refunds in accordance with store policy.
Accurately processed cash, card payments , exchanges , returns and receipts to customers.
Answered customer questions about sizing, accessories, and merchandise care.
Trusted to open and close store / pos system
Organized weekly sale meetings

Education

High School Diploma -

Belleville High School