Kasey Hopkins
Timonium,MD
Summary
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Overview
9
9
years of professional experience
Work History
Medical Records Collector
Gather Records
03.2024 - Current
- Remote operation.
- Procure medical documents via phone calls, email, and faxing to medical facilities.
- Responsible for more than 25 cases at any given time
- Completion rate well within the Gather Records completion guidelines of 13-15 days.
- Retain excellent professional rapport with the surrogates and medical facilities.
- Managed collection processes, ensuring timely follow-up on outstanding accounts.
- Analyzed account statuses to identify trends and improve collection strategies.
- Trained junior collectors on best practices for effective customer interactions.
Cashier
Dollar General
11.2023 - 04.2024
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances through regular reconciliation.
- Assisted in stocking shelves, ensuring product availability and organization.
- Trained new cashiers on register operations and customer interaction protocols.
- Enforced company policies on safety and compliance during daily operations.
- Monitored inventory levels, alerting management to restock needs proactively.
- Implemented sales promotions to enhance customer engagement and increase revenue.
Team lead
Walmart
07.2021 - 04.2023
- Supervised daily operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Developed training programs for new hires, enhancing onboarding experience.
- Implemented process improvements that reduced operational delays and increased output.
- Monitored inventory levels, ensuring timely replenishment of supplies to reduce shortages.
- Analyzed performance metrics to identify areas for improvement and drive team accountability.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Led team meetings focused on strategy development and performance enhancement initiatives.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
Receptionist/Administrative Assistant
Foundation Home Health
08.2016 - 04.2020
- Coordinated scheduling for meetings, appointments, and conference room bookings.
- Streamlined communication between departments to enhance service delivery and response times.
- Trained junior reception staff on best practices for customer service and front desk operations.
- Developed standard operating procedures for reception tasks to improve workflow efficiency.
- Managed office supplies inventory, ensuring availability and reducing costs through effective vendor negotiations.
- Prepared and processed confidential documents, maintaining compliance with company policies and data protection regulations.
- Streamlined filing systems, improving document retrieval times and supporting efficient information management.
- Collaborated with cross-functional teams to support project initiatives, contributing to successful outcomes through strategic planning efforts.
Education
High School Diploma -
Big Bear High School
06.2007
Skills
- Customer service
- Scheduling
- Critical thinking
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Professional telephone demeanor
- Policy enforcement
ACTIVITIES
As a mother of three I spend a great deal of time volunteering with school events and extracurricular activities. I also participate in my church activities, most recently helping to coordinate Christmas decorations.
Timeline
Medical Records Collector
Gather Records
03.2024 - Current
Cashier
Dollar General
11.2023 - 04.2024
Team lead
Walmart
07.2021 - 04.2023
Receptionist/Administrative Assistant
Foundation Home Health
08.2016 - 04.2020
High School Diploma -
Big Bear High School
Section name
- During breaks of employment I was a stay-at-home Mom. As a family we have moved and enjoyed experiencing new locations and adventures. I am eager to learn new skills and connect with a growing company.