Kasey Houston
RoundPoint Mortgage Company
Frisco,TX
12
years of professional experience
Results-oriented Customer Service Professional with expertise in resolving inquiries and driving high satisfaction rates. Skilled in leading sales teams to achieve revenue growth and customer acquisition through strategic planning and effective communication. Proven ability to foster client relationships and adapt to changing market conditions, ensuring success in competitive environments.
Work History
Customer Service Representative
1 Year- Resolved customer inquiries regarding mortgage products and services, ensuring clarity and satisfaction.
- Coordinated loan documentation processes to streamline approval timelines and enhance customer experiences.
- Analyzed customer feedback to identify trends, implementing improvements that increased service efficiency.
- Trained new team members on company policies and customer interaction protocols, fostering a collaborative environment.
Industrial Printer
1 Year 6 Months- Led quality control efforts, implemented maintenance protocols, and resolved issues promptly.
- Streamlined workflows to reduce waste and enhance production efficiency.
- Develop troubleshooting protocols, reduce downtime, maximize efficiency.
- Operated printers to deliver high-quality outputs, minimizing downtime.
- Coordinate with teams for optimized schedules, timely project completion.
AV Technician
1 Year 4 Months- Managed AV equipment for live events, ensured broadcast quality, and resolved system issues to enhance audience experience.
- Led technical operations for concurrent events, optimized resources to deliver seamless event execution.
- Streamlined setup processes with checklists, reduced prep time, and upheld quality standards for efficient event delivery.
- Analyze system metrics, identify improvements, and execute upgrades for enhanced reliability.
- Design cross-platform integration for seamless AV content delivery across channels.
Warehouse Associate
11 Months- Optimize loading for efficiency, enhancing workflow and productivity.
- Transport materials efficiently between warehouses and production lines.
- Relocated goods based on shipment needs, optimizing logistics operations.
- Ensured lift safety, preventing damage to goods and enhancing operational safety.
- Disposed of packaging waste, contributing to a clean work environment.
Stock Picker
1 Year 2 Months- Tracked products with RF Scanner to ensure accurate transit documentation.
- Inspected merchandise for defects, maintaining high stock quality.
- Replenished shelves and conducted inventory checks, optimizing stock levels.
- Organized merchandise for shipment to maintain quality and precision.
- Collaborated with team to improve task accuracy and speed.
Manager
2 Years 4 Months- Streamlined retail operations and optimized inventory management, leading cross-functional teams to exceed sales targets and improve customer satisfaction.
- Managed expenses to meet financial targets, ensuring optimal resource allocation.
- Recruited skilled team members through diverse channels, enhancing team capabilities.
- Trained new hires to enhance team efficiency and achieve daily goals.
- Conducted performance reviews, guiding team improvements.
- Evaluated vendor risks, providing insights for management decisions.
Groundskeeper
1 Year 9 Months- Cultivated and maintained grounds, enhancing aesthetic appeal and plant health.
- Coordinated landscaping activities for timely completion of maintenance projects, enhancing growth and grounds' appearance.
- Adopted eco-friendly pest control methods, achieving chemical-free results.
- Resolved mechanical issues to maintain equipment efficiency and reliability.
Warehouse Forklift Operator
1 Year 6 Months- Operated forklifts to transport goods safely, enhancing workflow and reducing handling time.
- Executed inventory transactions with scanner gun to maintain precise records and enhance stock control.
- Organized warehouse inventory to maintain accurate stock levels and ensure timely availability.
- Monitored production deadlines to optimize inventory allocation and support seamless operations.
- Performed pre and post-operation checks on equipment, ensuring safety and operational readiness.
Education
Associate in Applied Science (A.A.S.) - Digital Film
Skills
Customer service
Product Knowledge
Training Support
Scheduling Support
Software Navigation
Logistics Coordination
Stock Awareness
Cost Awareness
Budget Awareness
Performance Management
Procedure Adherence
Team Leadership
Timeline
Customer Service Representative
RoundPoint Mortgage Company
07.2025 - CurrentRead More
Industrial Printer
BirdieBox
01.2024 - 07.2025Read More
AV Technician
Mediatech Institute of Dallas
08.2022 - 12.2023Read More
Warehouse Associate
Dhl
08.2021 - 07.2022Read More
Stock Picker
Advance Auto Parts
06.2020 - 08.2021Read More
Manager
Cricket Wireless Authorized Retailer
02.2018 - 06.2020Read More
Groundskeeper
Stonebriar Country Club
04.2016 - 01.2018Read More
Warehouse Forklift Operator
The Home Depot
10.2014 - 04.2016Read More
Mediatech Institute of Dallas
Associate in Applied Science (A.A.S.) from Digital Film
Read More