Kasey Hunt
Hedgesville,USA
Summary
Customer service leader with 10+ years in high-volume environments, know for clear communication, strong data accuracy, and calm problem-solving under pressure. Experienced in scheduling support, detailed documentation, and maintaining confidentiality
Overview
8
8
years of professional experience
Work History
Store Manager
Michaels
Hagerstown, MD
12.2019 - Current
- Promoted through four leadership roles from Customer Experience Manager to Framing manager to Store Assistant Manager to Store Manager.
- Oversee all store operations, including sales performance, payroll management, inventory control, and profit/loss accountability.
- Lead, develop, and motivate a team of associates to deliver exceptional customer service and achieve sales goals.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Implement company initiatives and drive results in rewards programs, customer satisfaction, and operational excellence.
- Build strong customer relationships and foster a positive, high-performing work environment.
- Ensure visual merchandising, store presentation, and planograms are maintained to company standards.
- Conducted regular staff performance evaluations, providing constructive feedback to support professional development.
CNA
Carehaven
Ranson, WV
03.2018 - 04.2019
- Completed paid CNA training focused on direct patient care and clinical support.
- Assisted with activities of daily living, vital signs, infection control, and patient confidentiality under supervision.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
Education
Associate in Applied Science -
Blueridge Community College
Martinsburg, WV2019
Certified Nursing Assistant -
Carehaven
03-2019
Skills
- Excellent Customer Service
- Problem-solving
- Scheduling
- Patient communication
- Multi-tasking
- Attention to detail
- Sales
- Organization
- Data entry
ADDITIONAL SKILLS
MS office (word, excel, powerpoint)
Timeline
Store Manager
Michaels
12.2019 - Current
CNA
Carehaven
03.2018 - 04.2019
Associate in Applied Science -
Blueridge Community College
Certified Nursing Assistant -
Carehaven