Kasey Jones
New York,NY
Summary
Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
5
5
years of professional experience
Work History
Trainer
Chick-fil-A
09.2024 - Current
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Media Marketing Intern
MetLife Stadium
09.2023 - 02.2024
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
Team Member
Chick-fil-A
09.2019 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Science - Polymer And Color Chemistry
North Carolina State University
Raleigh, NC05-2023
Associate of Science -
Wayne Community College
Goldsboro05-2019
Skills
- Planning and coordination
- Employee training
- Cash handling
- Customer service
- Team leadership
- Workplace safety
- POS systems
Timeline
Trainer
Chick-fil-A
09.2024 - Current
Media Marketing Intern
MetLife Stadium
09.2023 - 02.2024
Team Member
Chick-fil-A
09.2019 - 07.2020
Bachelor of Science - Polymer And Color Chemistry
North Carolina State University
Associate of Science -
Wayne Community College
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