Summary
Overview
Work History
Education
Skills
Personal Information
Federal criminal background clearances
Timeline
Receptionist
Kasey Baldwin

Kasey Baldwin

Pottsville,PA

Summary

Adept Customer Service Administrator - Administrative Assistant II

Organized go-getter seeking a role where my strong organizational abilities, attention to detail, and excellent communication skills can be utilized to provide outstanding support to customers and streamline administrative processes for enhanced team efficiency. Hardworking and enthusiastic, Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Hands-on experience and talent for navigating challenge, strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

26
26

Years of Professional Workforce Experience

18
18

Office Administration Procedures and Policies

20
20

Successful Customer Service Communications - Relations

Work History

Food Service Worker/Cook

Coney Island Restaurant
Pottsville, PA
09.2024 - Current
  • Able to provide excellent customer service and maintain open communication with operations;
  • Understanding of safety policies and practices;
  • Knowledge of cash, facility, and safety control policies and practices;
  • Pennsylvania Lottery Systems educated and able in sales.

Adult Probation Officer Aide

Schuylkill County Adult Probation & Parole Department
Pottsville, PA
07.2014 - 04.2022

Assistant Fiscal Administrator II

Schuylkill County Juvenile Department
Pottsville, PA
05.2012 - 07.2014
  • Prepared daily, weekly and monthly financial reports, developed goals and handled a $1 million dollar grant, distributing funds for other county juvenile department agencies that do not have a controller's office.
  • I also researched and analyzed reports, created proposals, and helped oversee the implementation of the budget.

Administrative Assistance II

Schuylkill County Juvenile Department
Pottsville, PA
06.2010 - 05.2012
  • Received telephone calls and visitors, screening those that can be handled without the supervisor's help, and referring others directly to supervisor, or redirecting them to more appropriate staff in the office.
  • Personally, takes care of many matters and questions not requiring technical knowledge of the organization's programs;
  • Assisted in the preparation of various projects and documents by locating, assembling, and preparing a variety of data.
  • Made extensive searches of files and records for required information.

District Justice Assistant I

Schuylkill County Magisterial District Justices
Pottsville, PA
07.2009 - 06.2010
  • I performed a variety of legal assistance duties in an office providing filing assistance to attorneys or litigation teams.
  • Develop and maintain an understanding of applicable law and departmental policy in order to prepare accurate citation filings and court orders, as well as helping the public with court assistance as well at the front office desk and/or by telephone.

Assistant Store Manager

Amelia's Grocery Outlet
Pottsville, PA
05.2006 - 06.2009
  • Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store;
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee designated department or elsewhere in the store;
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks in every way possible to enhance the shopping experience;
  • Answers telephone promptly and provides friendly, helpful service to customers who call;
  • Supervises and monitors sales regularly; meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available;
  • Adheres to company policies and individual store guidelines.

Salon Assistant Manager/Stylist

Capelli Hair Salon
Fogelsville, PA
04.1999 - 05.2006
  • Assisted Salon Manager with meeting or exceeding salon and pro-hair sales budget through staff recruiting and productivity development; salon service promotions; and salon service demonstrations;
  • Responsible for assisting in creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, and professional hair care recommendations.

Education

College credits - Court Reporting

Harrisburg Community College
08.2010

Diploma - undefined

Pottsville Area High School
06.1996

Pennsylvania Licensed Cosmetologist #CO233057L - undefined

Empire Beauty School
08.2000

Skills

  • Leadership
  • Conflict management
  • Customer support services
  • Very computer savvy-Data Entry
  • Emotional support trained
  • Self sufficient
  • Office -Time management
  • Case Management
  • Communication
  • Quick learner
  • Positive attitude
  • Multitasking
  • Strong work ethic
  • QuickBooks

Personal Information

  • Willing To Relocate: Possibly anywhere in USA
  • Authorized To Work: US for any employer
  • Title: Administrative Assistant - Customer Service Professional
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Remote work, Pennsylvania, USA
  • Visa Status: Authorized to work in the US for any employer

Federal criminal background clearances

https://acrobat.adobe.com/id/urn:aaid:sc:US:544d381a-77c2-4172-8d9d-85a04dc67984

Timeline

Food Service Worker/Cook

Coney Island Restaurant
09.2024 - Current

Adult Probation Officer Aide

Schuylkill County Adult Probation & Parole Department
07.2014 - 04.2022

Assistant Fiscal Administrator II

Schuylkill County Juvenile Department
05.2012 - 07.2014

Administrative Assistance II

Schuylkill County Juvenile Department
06.2010 - 05.2012

District Justice Assistant I

Schuylkill County Magisterial District Justices
07.2009 - 06.2010

Assistant Store Manager

Amelia's Grocery Outlet
05.2006 - 06.2009

Salon Assistant Manager/Stylist

Capelli Hair Salon
04.1999 - 05.2006

College credits - Court Reporting

Harrisburg Community College

Diploma - undefined

Pottsville Area High School

Pennsylvania Licensed Cosmetologist #CO233057L - undefined

Empire Beauty School

Similar Profiles

CREATE PROFILE