Kasey McGill
Myrtle Beach,SC
Summary
Experienced in managing inventory, sales, events, planning and reporting. Detail-oriented and proactive leader with an adaptable approach to team and operations management.
Committed to effective policy, procedures and service updates. Successful at organizing, assigning and overseeing tasks.
Dedicated Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Motivated professional with solid background enhancing operational efficiency and team performance with reliable integrity.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Indigo Road Hospitality Group
Charleston, South Carolina
04.2024 - Current
- Collaborated with other departments to develop innovative solutions for complex problems.
- Analyzed sales data to identify trends and opportunities for growth.
- Ensured that customer service standards were met or exceeded at all times.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Analyzed financial data and prepared reports for senior management.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Identified opportunities for cost savings and operational efficiency
- Collaborated with other departments within the organization to coordinate projects.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Collaborated with the marketing team to plan and execute promotional events.
- Administered employee discipline through verbal and written warnings.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Created schedules and monitored payroll to remain within budget.
Assistant Manager
Divine Dining Group
Myrtle Beach, SC
03.2020 - 04.2024
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored team members and delivered constructive feedback to promote better productivity and build confidence.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees and shift leads to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships by fostering an hospitality focused environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements to strengthen and build lasting relationships
FOH Manager
Inn on the Square
Greenwood, SC
08.2017 - 08.2019
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Organized special events such as promotional activities, holiday parties.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
Bar Manager
Andrews Bar
Anderson, SC
08.2014 - 08.2017
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Restocked beer and liquor regularly and after special events.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Planned and coordinated special events to boost customer numbers and profits.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Crescent High School
Iva, SC06-2001
Some College (No Degree) - Business
Tri County Technical College
Greenwood, SCSkills
- Guest experience oversight
- Vendor Relationships
- Hospitality
- Recruiting, Interviewing, Hiring, and Training
- Coaching and Mentoring
- Customer Retention
- Resilience, Problem Solving, and Flexability
- Budgeting and Cost Control P&L Accountability for Multi Million Dollar Businesses
- Supply Ordering and Inventory Management
- Menu development
- Operations Management
- Scheduling and Labor Management
- Local marketing
- Events Management
- Payroll
Timeline
Assistant General Manager
Indigo Road Hospitality Group
04.2024 - Current
Assistant Manager
Divine Dining Group
03.2020 - 04.2024
FOH Manager
Inn on the Square
08.2017 - 08.2019
Bar Manager
Andrews Bar
08.2014 - 08.2017
Crescent High School
Some College (No Degree) - Business
Tri County Technical College