Kasey O'Steen
Waycross,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Lisenced Insurance Agent
Globe Life
04.2022 - 01.2024
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Maintenance Crew Member
Ware County Board Of Education
04.2012 - 04.2022
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Reduced downtime for machinery by quickly identifying issues and performing necessary repairs.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
Youth Pastor
Second Baptist
01.2010 - 01.2012
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Enhanced community outreach efforts by organizing mission trips, volunteer projects, and fundraising events.
- Mentored young adults through one-on-one counseling sessions, fostering personal development and spiritual growth.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
Youth Pastor
Beulah Bsptist
01.2008 - 01.2010
- Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
- Enhanced community outreach efforts by organizing mission trips, volunteer projects, and fundraising events.
- Mentored young adults through one-on-one counseling sessions, fostering personal development and spiritual growth.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
Assistant Manager Parts /Sales Service Manager
A-1 Lawnmower
01.2004 - 01.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Service Manager
Waters Ford
08.1994 - 01.2004
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Education
High School Diploma -
Ware County High School
Waycross, GA05.1991
Skills
- Recruiting and Interviewing
- Employee Scheduling
- Cost Reduction
- Employee Performance Evaluations
Timeline
Lisenced Insurance Agent
Globe Life
04.2022 - 01.2024
Maintenance Crew Member
Ware County Board Of Education
04.2012 - 04.2022
Youth Pastor
Second Baptist
01.2010 - 01.2012
Youth Pastor
Beulah Bsptist
01.2008 - 01.2010
Assistant Manager Parts /Sales Service Manager
A-1 Lawnmower
01.2004 - 01.2008
Service Manager
Waters Ford
08.1994 - 01.2004
High School Diploma -
Ware County High School