AMBER MATTE
HARKER HEIGHTS
Summary
Property and Casualty Licensed .Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lisenced Insurance Agent
TPUSA
06.2023 - 09.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Customer Service Representative
Skybridge Americas
09.2021 - 09.2022
- Made outbound calls to health plan members
- Scheduled in home health and wellness visits
Customer Service Representative
Omnicare365
11.2022 - 02.2022
- Inbound calls
- Assisted customers with placing OTC orders
- Assisted customers with their OTC cards/replacement cards
Receptionist/Secretary
Aplus Automotive
11.2014 - 07.2021
- Sorted, received and distributed mail correspondence between departments and personnel
- Routed incoming mail and messages to relevant personnel without delay
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Collected and distributed messages to team members and managers to support open communication and high customer service
Customer Service Representative
Blackboard Roy J. Smith
03.2013 - 09.2013
- Provided primary customer support to internal and external customers in fast-paced environment
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Convergys
02.2008 - 03.2010
- Answering calls and working New Capitol One Credit Card accounts
- Verifying accounts, inputting information
- Provided primary customer support to internal and external customers in fast-paced environment
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Diploma -
Harker Heights High
Harker Heights05.2004
Skills
- Complaint resolution
- Order fulfillment
- Sale expertise
- Account management
- Administrative support
- Strategic sales knowledge
- Creative problem solving
- Multi-line phone talent
- Good listening skills
- Service standard compliance
- Computer proficient
- Quick learner
- Data entry
- MS Office proficiency
- Professional telephone demeanor
Certification
Property and casualty license insurance agent.
Timeline
Lisenced Insurance Agent
TPUSA
06.2023 - 09.2024
Customer Service Representative
Omnicare365
11.2022 - 02.2022
Customer Service Representative
Skybridge Americas
09.2021 - 09.2022
Receptionist/Secretary
Aplus Automotive
11.2014 - 07.2021
Customer Service Representative
Blackboard Roy J. Smith
03.2013 - 09.2013
Customer Service Representative
Convergys
02.2008 - 03.2010
Diploma -
Harker Heights High
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