Kasey Quintana
Walker,LA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
PhyNet Dermatology/Louisiana Dermatology Associates
09.2020 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Collaborated with medical staff to ensure seamless patient flow.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
Front Desk Manager
Hampton By Hilton
10.2014 - 01.2020
- Managed front desk operations, ensuring exceptional guest service and satisfaction.
- Supervised scheduling and staff assignments to optimize coverage and efficiency.
- Developed training programs for new hires, enhancing service quality and performance.
- Implemented process improvements that streamlined check-in/check-out procedures.
- Resolved guest complaints promptly, maintaining high standards of hospitality.
Quality Control Inspector
Service Master Cleancare
02.2009 - 01.2014
- Conducted thorough inspections of cleaning products and equipment to ensure compliance with quality standards.
- Collaborated with team members to identify process inefficiencies and implement corrective actions.
- Trained new staff on safety protocols and quality control procedures, enhancing operational efficiency.
- Analyzed inspection data to identify trends, driving continuous improvement initiatives within the team.
Education
Associate of Science - Medical Assisting
Medvance Institue
Baton Rouge, LASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
Timeline
Patient Service Representative
PhyNet Dermatology/Louisiana Dermatology Associates
09.2020 - Current
Front Desk Manager
Hampton By Hilton
10.2014 - 01.2020
Quality Control Inspector
Service Master Cleancare
02.2009 - 01.2014
Associate of Science - Medical Assisting
Medvance Institue