Kasey Ratliff
Vilonia,Arkansas
Summary
Resourceful Coffee Shop Manager known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth operation and positive customer experiences. Ready to leverage skills to contribute to successful coffee shop operations.
Overview
4
4
years of professional experience
Work History
Coffee Shop Manager
T.H.I.N.K Coffee
Cabot, AR
03.2022 - Current
- Created weekly schedules for baristas that met customer needs while ensuring labor costs stayed within budget.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Conducted regular performance reviews with staff members to identify areas for improvement.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
Restaurant Hostess / Carry-Out
Stoby's Restaurant
Conway, AR
06.2020 - 03.2022
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
- Balanced cash register at end of shift according to established procedures.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
Associate of Arts -
Pulaski Technical College
North Little Rock, AR05-2022
Skills
- Staff Training and Development
- Customer experience management
- Scheduling and Time Management
- Excellent Communication
- Operational Efficiency
Affiliations
- I am an avid reader who spends a lot of time browsing the bookstore isles for my next page turner.
- I love to spend quality time with family and friends to make the most that life has to offer.
References
References available upon request.
Timeline
Coffee Shop Manager
T.H.I.N.K Coffee
03.2022 - Current
Restaurant Hostess / Carry-Out
Stoby's Restaurant
06.2020 - 03.2022
Associate of Arts -
Pulaski Technical College
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