Kasey Rice

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
• Reviewed daily financial statements and completed end-of-day paperwork in FOSSE, excel, PMS, EMR with 100% accuracy.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Collected room deposits, fees and payments.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Reported financial data and updated financial records in ledgers and journals.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Assessed data and information to verify entry, calculation and billing code accuracy.

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Created documents to display financial reports and data using OnQ.
• Partnered with IT, business development and operations leadership to develop robust financial business plan with detailed benchmarks and action plans.
• Increased revenue by assisting with operations management, sales and marketing efforts.
• Maintained agile, responsive organization with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

A prior authorization pharmacist works specifically with the pre-approval process of filling prescribed medication orders to ensure the proper insurance coverage and efficacy for the drugs used.

The Prior Authorization Specialist is responsible for all aspects of the prior authorization process.

Responsibilities include:

Collection of all the necessary documentation, contacting the client for additional information and completion of the required prior authorization in order to proceed with testing. Complete, timely, and accurate identification and submission of prior and retro authorization requests to the payors. Interacts with clients, insurance companies, patients, and sales representatives, as necessary, to request for prior authorizations. Responsible for documenting account activity, updating patient and claim information and demonstrates proficiencies with the XIFIN billing system to ensure all functionalities are utilized for the most efficient processing of claims and identifies prior authorization trends and/or issues resulting in delayed claims processing. Provides the highest level of customer service to internal and external clients.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• TEMP-CONTRACT
• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Prepared written opinions or decisions regarding cases.
• Daily Operations: Research disputed account issues.
  
• Record and process received disputes to include determining the appropriate dispute classification, ordering new and reviewing existing documentation to investigate and resolve the dispute, preparing correspondence (letters, emails, and/or faxes), following up with investigation via telephone, email and/or fax, and electronically filing all documentation according to policy and procedure. Be able to obtain account information and account verification from seller of the account. Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties.
  
• Regulatory and Company Policy Compliance: Participate in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility. Identify violations of FDCPA, FCRA or other company policies and practices to keep supervisor advised of potential acts that may result in litigation against the company.