Kasey Shriver
Newark
Summary
Results-driven service advisor with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in communication, organization, and teamwork, consistently meeting high standards of service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Advisor
RCD RV Supercenter
Pataskala, OH
08.2018 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Assisted technicians by gathering necessary information for accurate diagnostics and repairs.
- Educated customers on maintenance needs, enhancing their understanding of RV care and service options.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Oversaw daily shop operations to ensure efficiency and safety compliance.
- Coordinated workflow among technicians, optimizing resource allocation and task prioritization.
Service Supervisor
RCD RV Supercenter
Pataskala, OH
08.2018 - Current
- Supervised daily operations to ensure compliance with company policies and safety regulations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Streamlined service processes, enhancing workflow efficiency and reducing response times.
- Implemented performance metrics, monitoring staff productivity and identifying areas for improvement.
Receptionist
Petplex Animal Hospital
Buckeye Lake, OH
09.2013 - 09.2015
- Managed front desk operations, ensuring efficient appointment scheduling and patient check-in processes.
- Provided exceptional customer service to pet owners, addressing inquiries and resolving concerns promptly.
- Coordinated communication between veterinary staff and clients, facilitating seamless information exchange regarding pet care.
- Maintained accurate patient records using practice management software, ensuring compliance with data privacy regulations.
Order Filler
JCPenney Outlet
Columbus, OH
07.1994 - 07.2004
- Managed inventory accuracy through meticulous order selection and fulfillment processes.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Trained new staff on best practices for order filling and safety protocols.
- Utilized handheld devices to process orders accurately and maintain stock levels.
Education
High School Diploma -
JVS
Newark, OHHigh School Diploma -
Lakewood High School
Hebron, OHSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
Certification
- Forklift Certified - since 2025
Timeline
Service Advisor
RCD RV Supercenter
08.2018 - Current
Service Supervisor
RCD RV Supercenter
08.2018 - Current
Receptionist
Petplex Animal Hospital
09.2013 - 09.2015
Order Filler
JCPenney Outlet
07.1994 - 07.2004
High School Diploma -
JVS
High School Diploma -
Lakewood High School