Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Smith

Branch Manager
Kingsport,TN

Summary

To obtain a position using my education and experience in the fields of customer service, project management, marketing, writing, editing and digital design.

Overview

9
9
years of professional experience

Work History

Branch Manager

Sullivan County Public Library
06.2025 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Library Clerk

Johnson City Public Library
09.2024 - Current
  • Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
  • Prepare written and visual promotional materials for flyers and press releases
  • Collaborated with team members to plan engaging programs and events that promoted literacy within the community.
  • Perform cash register transactions for library fines and fees
  • Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.

Library Assistant

Harnett County Public Library
02.2024 - 06.2024
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Collected fees, fines and donations for balanced library finances.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.

Social Media Team Lead

Buncombe County Public Libraries
04.2022 - 12.2023
  • Enhanced online presence with consistent, high-quality visual and written content across platforms.
  • Monitored emerging trends in social media tools, platforms, and best practices; educating the team accordingly.
  • Oversaw community management initiatives, fostering positive customer experiences and loyalty through prompt issue resolution and proactive engagement.
  • Collaborated with marketing teams to develop cohesive strategies, reinforcing brand identity and message.
  • Developed comprehensive social media calendars, aligning content with marketing objectives and overall strategy.
  • Streamlined team communication for increased efficiency in content creation and distribution.

Circulation Assistant

Madison County Public Libraries
04.2022 - 12.2023
  • Promoted library events and services to patrons through engaging displays and informative handouts.
  • Provided support during special programs or events hosted at the library, contributing to successful community engagement initiatives.
  • Coordinated the scheduling of meeting rooms and other shared spaces within the library facility, ensuring optimal utilization of available resources.
  • Managed overdue notices and fines, balancing adherence to policies with compassionate customer service when appropriate.
  • Contributed to a positive work culture by participating in staff meetings and training sessions designed to enhance job performance and collaboration.

Library Assistant

Black Mountain Public Library
12.2020 - 12.2023
  • Spearheaded campaign to change county-wide Romance spine label to a more inclusive look
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Collected fees, fines and donations for balanced library finances.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.

Digital Services Manager/Resale Specialist

Mine & Yours Asheville Resale
06.2019 - 06.2021
  • Evaluated new technologies and industry trends, aligning company strategy with emerging opportunities in the digital landscape.
  • Enhanced customer satisfaction by implementing innovative digital service strategies.
  • Launched successful mobile app solutions, expanding customer reach and driving revenue growth.
  • Negotiated vendor contracts to secure competitive pricing on technology products and services for the organization.

Caregiver

Self Employed Services
01.2018 - 06.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Instructor

North Buncombe High School Marching Band Colorguard
08.2018 - 03.2019
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent team management techniques.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Boosted student performance by providing individualized support and targeted feedback.

Cashier

Swannanoa Cleaners
05.2017 - 11.2017
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Chick-fil-A
04.2016 - 09.2016
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associate of Arts - English

Asheville Buncombe Technical Community College
Asheville, N.C
05.2001 -

High School - undefined

North Buncombe High School
Weaverville, N.C
06.2017

Skills

Customer service

Timeline

Branch Manager

Sullivan County Public Library
06.2025 - Current

Library Clerk

Johnson City Public Library
09.2024 - Current

Library Assistant

Harnett County Public Library
02.2024 - 06.2024

Social Media Team Lead

Buncombe County Public Libraries
04.2022 - 12.2023

Circulation Assistant

Madison County Public Libraries
04.2022 - 12.2023

Library Assistant

Black Mountain Public Library
12.2020 - 12.2023

Digital Services Manager/Resale Specialist

Mine & Yours Asheville Resale
06.2019 - 06.2021

Instructor

North Buncombe High School Marching Band Colorguard
08.2018 - 03.2019

Caregiver

Self Employed Services
01.2018 - 06.2019

Cashier

Swannanoa Cleaners
05.2017 - 11.2017

Cashier

Chick-fil-A
04.2016 - 09.2016

Associate of Arts - English

Asheville Buncombe Technical Community College
05.2001 -

High School - undefined

North Buncombe High School

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