Kasey Smith
Branch Manager
Kingsport,TN
Summary
To obtain a position using my education and experience in the fields of customer service, project management, marketing, writing, editing and digital design.
Overview
9
9
years of professional experience
Work History
Branch Manager
Sullivan County Public Library
06.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Library Clerk
Johnson City Public Library
09.2024 - Current
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Prepare written and visual promotional materials for flyers and press releases
- Collaborated with team members to plan engaging programs and events that promoted literacy within the community.
- Perform cash register transactions for library fines and fees
- Assisted in increasing library usage by promoting available services and resources through engaging displays and informative handouts.
Library Assistant
Harnett County Public Library
02.2024 - 06.2024
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected fees, fines and donations for balanced library finances.
- Located library materials, resources and technologies to fulfill patron requests.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
Social Media Team Lead
Buncombe County Public Libraries
04.2022 - 12.2023
- Enhanced online presence with consistent, high-quality visual and written content across platforms.
- Monitored emerging trends in social media tools, platforms, and best practices; educating the team accordingly.
- Oversaw community management initiatives, fostering positive customer experiences and loyalty through prompt issue resolution and proactive engagement.
- Collaborated with marketing teams to develop cohesive strategies, reinforcing brand identity and message.
- Developed comprehensive social media calendars, aligning content with marketing objectives and overall strategy.
- Streamlined team communication for increased efficiency in content creation and distribution.
Circulation Assistant
Madison County Public Libraries
04.2022 - 12.2023
- Promoted library events and services to patrons through engaging displays and informative handouts.
- Provided support during special programs or events hosted at the library, contributing to successful community engagement initiatives.
- Coordinated the scheduling of meeting rooms and other shared spaces within the library facility, ensuring optimal utilization of available resources.
- Managed overdue notices and fines, balancing adherence to policies with compassionate customer service when appropriate.
- Contributed to a positive work culture by participating in staff meetings and training sessions designed to enhance job performance and collaboration.
Library Assistant
Black Mountain Public Library
12.2020 - 12.2023
- Spearheaded campaign to change county-wide Romance spine label to a more inclusive look
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
- Collected fees, fines and donations for balanced library finances.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Digital Services Manager/Resale Specialist
Mine & Yours Asheville Resale
06.2019 - 06.2021
- Evaluated new technologies and industry trends, aligning company strategy with emerging opportunities in the digital landscape.
- Enhanced customer satisfaction by implementing innovative digital service strategies.
- Launched successful mobile app solutions, expanding customer reach and driving revenue growth.
- Negotiated vendor contracts to secure competitive pricing on technology products and services for the organization.
Caregiver
Self Employed Services
01.2018 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Instructor
North Buncombe High School Marching Band Colorguard
08.2018 - 03.2019
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent team management techniques.
- Tested and evaluated students on materials presented in workshops and classes.
- Boosted student performance by providing individualized support and targeted feedback.
Cashier
Swannanoa Cleaners
05.2017 - 11.2017
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Chick-fil-A
04.2016 - 09.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Associate of Arts - English
Asheville Buncombe Technical Community College
Asheville, N.C 05.2001 -
High School - undefined
North Buncombe High School
Weaverville, N.C06.2017
Skills
Customer service
Branch operations management
Relationship building and management
Operational reports
Marketing
Verbal/written communication
Timeline
Branch Manager
Sullivan County Public Library
06.2025 - Current
Library Clerk
Johnson City Public Library
09.2024 - Current
Library Assistant
Harnett County Public Library
02.2024 - 06.2024
Social Media Team Lead
Buncombe County Public Libraries
04.2022 - 12.2023
Circulation Assistant
Madison County Public Libraries
04.2022 - 12.2023
Library Assistant
Black Mountain Public Library
12.2020 - 12.2023
Digital Services Manager/Resale Specialist
Mine & Yours Asheville Resale
06.2019 - 06.2021
Instructor
North Buncombe High School Marching Band Colorguard
08.2018 - 03.2019
Caregiver
Self Employed Services
01.2018 - 06.2019
Cashier
Swannanoa Cleaners
05.2017 - 11.2017
Cashier
Chick-fil-A
04.2016 - 09.2016
Associate of Arts - English
Asheville Buncombe Technical Community College
05.2001 -
High School - undefined
North Buncombe High School